Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
Job Description
Our GTA client has a requirement for a Project Manager for a 6 months contract located in Toronto, ON.
The services and deliverables to be provided will include the following:
•Develops effective relationships with key stakeholders i.e. Provincial User Council, Business Owners, Business Lead.
•Establishes Service Management function by developing Service Management governance, service catalogue etc.
•Develops Information Technology Service Management (ITSM) process implementation strategies to meet business objectives.
•Responsible for driving service delivery satisfaction through metrics, management and communication
•Promotes service improvements on an ongoing basis to continually improve quality and customer satisfaction.
•Identifies and Mitigates process service delivery gaps and related risks
•Manages and is accountable for all aspects of Service Management including reporting and escalating issues relating to application support
•Promotes an Information Technology Infrastructure Library (ITIL) Service culture by generating awareness internally within the organization and externally with the client stakeholders.
•Develops and supports implementation of education strategies such as Continuous Service Improvement Program (CSIP) on providing client support as service scope grow and evolve
•Develops and implements the strategic planning of all service provision as it relates to Application Management client support
•Contribute to the development and improvement of Key Performance Indicators (KPIs) to evaluate the efficiency and effectiveness of the current level of service provided
•Participate in Business Systems Steering Committees and present Service Management report
•Manage and collaborate with internal resources to ensure deliverables are met.
•Develop communication strategies and roadmaps for software releases and related AMS activities.
Qualifications - Knowledge, Skills and Abilities
•Project management experience (large scale projects)
•Service level agreements performance evaluations
•Thorough understanding of business/technical issues surrounding the launch of an application and further releases
•Substantial experience in operations management issues and service level agreements
•Experience in the use of project management software
•Excellent analytical, problem-solving and decision making skills; verbal and written communication skills; interpersonal and negotiation skills
•Strong Presentation skills and ability to deliver to key stakeholders
•Experience in healthcare sector
Nice to Have
•ITIL Foundations certification
•Payroll / HRIS implementation experience
Other
•Experience in a tech environment
•Ability to make adjustments to SLA’s to ensure client satisfaction
•A “gets it done” person, limited supervision, no direct reports, no support staff
•Self starter
•Interaction is between internal terms and external clients (working groups, steering committees, user council and business leads)
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
Zylog Systems (Canada) Ltd.
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