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About the Job
A SAP SD/CRM Senior Functional Configurator has a solid understanding and experience in the configuration of SAP SD/CRM. They will be responsible for assisting in the delivery of Customer Order Management initiatives and working with key business stakeholders. Strong functional knowledge of SAP Sales and Distribution and Customer Relationship Management. Has a solid understanding of the process of gathering business requirements related to Sales Force Automation . The Senior Functional Configurator has solid knowledge of SAP SD module and CRM and its potential integration with other functional areas. Experience with SAP SD and CRM 7.0 solutions and exposure to retail industry is ideal. Participated in the end to end implementation of at least 2 SAP solutions. Interfaces regularly with Business Stakeholders, IT infrastructure & Development teams, and Boundary System teams to ensure that business requirements are met. Interfaces with and provides updates to IT Lead, Manager, Sr. Manager on a day-to-day basis.
Key Responsibilities
- Assist in detail requirements from business users for approved projects and small enhancements to existing projects.
- Perform design for moderately complex projects and enhancements.
- Assist with set-up activities using specific HD process techniques.
- Assist with User Acceptance testing (UAT) with the Business Client. Provide input to the Business Requirement Documents (BRD) and Functional Spec documents to the UAT and System test groups, in order to assist with testing scenarios.
- Assist with training and rollout plans for new systems or enhancements to existing systems.
- Interface with Business Stakeholders, IT Infrastructure teams, Development teams to ensure that business requirements are properly configured.
- Ability to effectively communicate with individuals at all levels of the organization (Analyst to Director)· Demonstrate problem solving / analytical skills.
- Responsible for writing up Functional Specification Documents for projects/enhancements
- Strong Oral and Written communication skills
- Desired Skills & Experience
Requirements or Qualifications
- 5 -7 years experience in full lifecycle SAP implementations, enhancement implementations, with a focus on SD and/or CRM.
- Additional exposure to BI is a plus
- Experience in generating and delivering business process definitions, gap/fit analysis, pre-implementation workshops and blue printing.
- Experience in a fast paced support environment with hands on experience in successfully delivering results
- Functional knowledge of SAP SD is required
- Functional knowledge of CRM 7.0 is required
- Experience with IDOCS/EDI
- Understands CRM landscape and interfaces to CRM like ECC and BI systems
- Experience in CRM Sales processes and SFA configuration objects
- Experience in CRM Interaction Center processes and Interaction Center configuration
- Understanding of CRM Marketing process and marketing configuration objects
- Understanding of CRM configuration options and business process knowledge
- Experience in CRM middleware technologies
- Experience in CRM 7.0 WebUI enhancements, tools and technology
- Experience on SAP IS-Retail is a plus
- Strong Oral and Written communication skills
- Independent worker, self motivated
- Typically requires overnight travel less than 10% of the time.
- 5 years of relevant work experience
How to Apply
OnlineTo apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/.
Email: If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Email: If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
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