Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
Job Description:
Our client has a requirement for a National Operation Centre Analyst for a 1 year contract opportunity. The position is located in Mississauga.
What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.
Role:
Our client a major national retailer is looking for National Operation Centre (NOC) Support Specialist, to lead the data centre through 1st and 2nd level support.
Reporting directly to the Sr. Manager - Enterprise Infrastructure Support and works under the general direction of the Team Lead, NOC and up line Production Coordinator. The incumbent operates the networked computing environment on a 7 x 24 rotational schedule. Analyzes and supports National Operations by controlling production applications monitoring system resources and response time and providing first line support for operational problems.
ACCOUNTABILITIES
Monitor & Support:
• Monitor and manage batch jobs using Autosys
• Monitor and manage alarms using BMC Event Management (BEM)
• Manage Events and Incidents via BMC ARS Remedy
• Monitor and manage the enterprise of networked computers and applications.
• Participate in department initiatives, as well as special projects.
Management:
• Manage Remedy tickets for Batch and network problems and update problem status received from support groups.
• Manage e-mail from Store Systems and manage Lockbox for emergency passwords.
Documentation:
• Register production events, incidents and changes using BMC ARS Remedy.
• Execute escalation procedures, and maintain an accurate log of events during the shift.
• Maintain accurate and up-to-date Operations documentation.
• Maintain accurate Shift Logs and Shift Summary Report
Monitor & Support:
• Monitor and manage batch jobs using Autosys
• Monitor and manage alarms using BMC Event Management (BEM)
• Manage Events and Incidents via BMC ARS Remedy
• Monitor and manage the enterprise of networked computers and applications.
• Participate in department initiatives, as well as special projects.
Management:
• Manage Remedy tickets for Batch and network problems and update problem status received from support groups.
• Manage e-mail from Store Systems and manage Lockbox for emergency passwords.
Documentation:
• Register production events, incidents and changes using BMC ARS Remedy.
• Execute escalation procedures, and maintain an accurate log of events during the shift.
• Maintain accurate and up-to-date Operations documentation.
• Maintain accurate Shift Logs and Shift Summary Report
Requirement or Qualifications:
- Post-secondary education in Computer Science or relevant discipline
- working 12 hour shifts on a rotation level, 2 weekend a month
- Operational knowledge of Autosys (must have), Active Directory (must have), Patrol, BMC Event Management (must have), Netbackup, Backup Exec and Crystal, Remedy (must have) and MS Office suite of products.
- Work requires proficiency in the use of Desktop/Laptop and Microsoft suite of products.
- Ability to work effectively during times of crisis or stress.
- Effective verbal and written communication skills.
- Individual is required to work 12 hour shifts, including overnight and weekend shifts.
- 1-3 years’ experience in a Network Operations role.
Keywords: NOC, Autosys, Active Directory, BMC, Remedy
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
Zylog Systems (Canada) Ltd.
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