Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
Job Description:
Our client has a requirement for a Deskside Analyst for a 1 month- contract opportunity. The positions are located in Vancouver, BC.
What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.
Overview:
This position is responsible for providing first level deskside support (SW/HW and IMAC calls) to end-users on PC/LAN based equipment. The individual will reside on client site in various locations. The individual will liaise with the client, technicians, help desk, and all other departments involved to ensure that PC, Server and printer calls are handled professionally, and that the highest quality of service is provided. Communication skills and attention to details are key to this position. From time to time, the individual will be required to work from other locations and clients.
Qualified Candidates will have:
- Minimum 5 years field experience connecting and supporting PC on LAN’s preferably in a financial environment.
- Excellent working knowledge of the Microsoft Office suite of software, including MS Word, Excel, Access and Outlook.
- Advanced Trouble shooting skills.
- Working Knowledge of minimum four applications.
- Exposure to general networking protocols, specifically TCP/IP and IPX/SPX.
- Working knowledge of servers, cabling, VLan, tape libraries and backup.
- Must possess good software and hardware troubleshooting skills combined with good written and oral communications skills.
- Experience in servicing PC’s and laptops by manufacturers such as Compaq, IBM, HP and Dell.
- Excellent working knowledge of Active Directory and Windows 7.
- Advanced working knowledge of Microsoft XP operating systems
- A+ and MCP Certification required.
- IBM desktop and laptop certification required.
- OEM certifications an asset.
- PDI+ Network+, MCSE, Server+ certification an asset.
- Excellent Customer relations skills mandatory.
- Soft Skills.
- Empathetic to customer situations.
- Confident, Optimistic and Positive.
- Responsive (has as high sense of urgency).
- Committed to helping others.
Responsibilities:
- Focus on completing support calls in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clients. Clients are to be made aware of what the organization will be doing, what they should expect, and that they are comfortable and understand the entire process from start to finish.
- Troubleshooting and repair of most hardware and software failures.
- Prioritize requests for support service keeping in mind service level requirements and available manpower.
- Provide feedback to Field Operations Manager on potential customer situations.
- Works with Support Magic and Microsoft suite of products.
- Requirement to participate in rotating shift and on-call schedule.
Keywords: Deskside Support, OEM, A+, MCP, PDI, MCSE, VLAN
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
Zylog Systems (Canada) Ltd.
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