Thursday 15 March 2012

Business Analyst, Implementation Support / Level 1

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


About the job
Our client has a requirement for Business Analyst/Implementation Support for a 6 month contract opportunity.  The position is located in Ottawa.


What makes this Special
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.


Deliverables  
  • Provide one-on-one telephone support to HSPs (health service providers) throughout their implementation
  • Update Milestone Database following each call
  • Generate and review weekly Milestone Database reports
  • Debrief with regional implementation leads and education specialists on implementation progress of HSPs as appropriate
  • Attend bi-weekly update meetings and report on status of organizations
  • Organize and facilitate group teleconferences with coordinators and trainers as part of their implementation
  • Support implementation by
    • Contributing to assignment of levels of support
    • Participating in regular meetings
    • Monitoring and tracking completion of implementation milestones and updating Milestone Database
    • Responding to Support Centre queries and documenting resolution
  • Follow up with HSPs to facilitate workshop registration at all mandatory training sessions
  • Track HSP milestones and training and escalate when required
  • Update Milestone Database and maintain implementation documents
  • Provide subject matter expertise to the Support Centre as required
  • Act as back-up contact person for HSPs during times of absence of education specialists (vacations/training), when appropriate
  • Attend and provide registration assistance at local training sessions when required
  • Assist with the orientation of new staff e.g. orientation to Milestone Database
  • Follow the regional implementation model and adhere to regional and core processes


Qualifications - Knowledge, skills and abilities 
  • Adult teaching experience (this position will not be presenting to a large audience, but will be providing coaching to coordinators at HSPs, feedback on assignments,  and interpretation of training materials)
  • Working knowledge of Word, PowerPoint, Excel, and Outlook
  • Organized and detail oriented
  • Good analytical skills with ability to problem solve
  • Superior communication skills (written and verbal – including phone skills)
  • Experience facilitating small groups, using virtual mechanisms e.g. WebEx
  • Experience working within a team environment


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

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