Client Support Specialist

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

The primary purpose of this role is to plan, implement, and support the client workstation infrastructure, including problem identification and resolution.

Key Responsibilities

• Facilitate problem resolution by reviewing open trouble tickets, gathering additional information, updating tickets with current information, proactively noting status to customers, and driving the resolution process
• Provide task management and technical support for special projects as directed by Client Support Lead
• Support day to day operations for workstation projects such as MACs
• Requirements and Minimum Qualifications
  

Requirements or Qualifications 

• 5 or more years of hands on experience with PC/Windows, Windows NT/200x Server, Active Directory, MS Office, MS Exchange and strong background in troubleshooting and supporting desktop issues
• Understanding of basic Local Area Network (LAN), TCP/IP and general networking concepts
• Demonstration of knowledge in basic project management
• Excellent interpersonal and customer service skills with the ability to work with personnel at all organizational levels.
• Effective oral and written communication skills
• Strong problem solving skills
• Excellent organization and time-management skills
• Flexibility and adaptability to the demands and requirements of a fast-paced environment with multiple priorities; ability to work on multiple projects and assignments simultaneously
• The ability to challenge the status quo and recommend new methods and solutions to problems and issues
• A Bachelor’s degree in Computer Science, Management Information Systems, Business Administration or related discipline or 3+ years experience in equivalent IS/IT disciplines.

    

How to Apply

OnlineTo apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email: If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.

Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.  Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

 www.Zylog.ca

Contact Information
Company Name: Zylog Systems (Canada) Ltd.

Project Manager - BI

Job Description

Project Manager – Cognos/ BI

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


About the Job

Our client has a requirement for Project Manager – Cognos/BI for a 6 month contract opportunity. The position is located in Toronto.


Requirements:

Working in the IT Department, you will be part of a Program Team responsible for managing and delivering large Business Intelligence Projects. Work includes directing project staff and delivering all aspects of the Project Management and Systems Development Life Cycle. Project Managers work collaboratively with the business to deliver to meet the business priorities.


What You Do For The Team And Client:

•Commit to and deliver results while creating sustainable solutions:
•Create a sense of urgency on initiatives- Balance "getting it right" with "getting it done"- Work across organizational boundaries to effectively and collaboratively get things done
•Make decisions that are effective at both a local and enterprise level-•Effectively use resources and investment to deliver business value


Responsibilities:

Project Delivery

•Accountable for overall delivery of Business Intelligence & Reporting projects, with the specified level of quality for the project sponsor, on time and within budget and scope
•Experienced in System Development Lifecycle and Project Management methodologies and the ability to apply them in a flexible manner in various situations
•Prepares formal project documentation and obtains appropriate authorizations
•Plans, prepares and maintains project schedules to meet Client standards
•Identifies critical path and determines and integrates milestones, control points, imposed dates and Go/No-go decision points into the schedule
•Uses appropriate planning and monitoring techniques to control project costs
•Manages scope, schedule and cost priorities between stakeholder groups and within the project team; Manages the activities of project(s) to align with strategic direction


Leadership

•Develops the project organization and structure to optimize alignment of individual and group skills with project tasks
•Provides a high level of relationship management; resolving conflicts and enabling discussions amongst stakeholders, management, co-workers and team members with varied interests.
•Maintains and encourages open lines of communication between groups/functional areas/team members
•Provides leadership, motivation, coaching and professional development for project teams in order to obtain a high level of co-operation and contribution for all project team resources


Communication

•Prepares and delivers executive presentations; facilitate workshops, handles complex questions from varied audiences, and responds to difficult questions
•Prepare all status reporting and writes clear, concise and effective communications related to sensitive and complex issues
•Contributes to improve the best practices or the project management community within the Enterprise to help maintain project management professionalism
•Work with interested parties within Client to negotiate contracts with external vendors to ensure receipt of specific resources and materials, as well as best value for the Enterprise Decision-Making & Problem Solving
•Drives the decision-making process; is proactive in taking the initiative and the lead for identifying, analyzing and resolving issues
•Conducts formal risk management sessions. Documents and manages risk management plan
•Applies a structured approach to problem-solving, understands the context and impact of problems and demonstrates an extensive knowledge of available resources and content
•Provides post mortem/root cause analysis for significant issues.


Qualified Candidates will have:

•University degree or equivalent
•PMP certification
•Minimum of 7 years experience managing medium to large sized, complex Business Intelligence projects from strategy to implementation using a disciplined approach to project management
•Experience building and delivering large data warehouse and analytical and operational reporting solutions
•Experience delivering Cognos Reporting solutions
•Ability to manage at least three or more projects simultaneously
•Demonstrated PM competencies: budget and time line management, scope management, risk management, issues management, timely decision making, effective team building, ability to prioritize and delegate appropriately and deal with changing priorities
•Experienced in Project Management methodologies and the ability to apply them in a flexible manner in various situations, particularly package implementations.
•Experience with iterative development methodology an asset
•Knowledge of Client environment and inter-related business units a definite asset


How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Bilingual Call Centre Representative

Job Description
Bilingual Customer Service Representative

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


About the Job

Job Description

Our client has a requirement for Bilingual Customer Service Representative for a 1 year opportunity. The positions are located in North York.


Requirements or Qualifications

Qualified Candidates will have:

Our client has a requirement for Bilingual CSR for a 1 year long opportunity. The position is located in North York.


Requirement or Qualifications:

Qualified Candidates will have:


Job Description

Position Summary:

Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues, rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.


Primary Responsibilities:

•Responds to customer calls and emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
•Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.
•Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
•Attends team huddles to receive current updates on issues, concerns and promotions.
•Attends one-on-one meetings to track current progress and identify areas for improvement.
•Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
•Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.
•Ability to work rotating shifts, including weekends and statutory holidays


Skills, Knowledge & Education:

Skills:

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

•Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
•Provides routine information to coordinate the assignments and work procedures of others.
•Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.
•Draws on a number of known options to solve problems and to develop improvements.
•Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
•Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
•Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
•Computer skills to produce reports, documents and presentations.
•Knowledge of customer service procedures in a retail call centre environment.


Education & Job Knowledge:

- Minimum High School Graduation diploma or equivalent level of education.
- Mon-Fri – 8am to 8pm
- Sat- 8am to 8pm
- Holidays – 8am to 8pm
- Consists of Shift work
- Rotational Schedules
- Flexibility is a must
- Punctuality is critical


How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.


Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Account Technology Specialist

Job Description
Account Technology Specialist

About the Job

Job Description:

Our client has a requirement for Account Technology Specialist for a 1-12 months contract opportunity. The positions are located in Mississauga.


Requirement or Qualifications:

Qualified Candidates will have:

Timeline of the assignment: Start ASAP, end June 30th with intent is to extend until July 2012. The only reason that the manager cannot say for sure is that the budget is not yet finalized. Standard working hours: from 9:00-5:00 (flexibility within reason).

Interviews: Two of the manager’s direct reports will interview first and if both agree that the candidate should proceed forward, the manager will conduct the final interview.

Travel: Approximately 20% travel requirement (there are clients in the west, Montreal, etc.)

Budget: Work within rate card


High level responsibilities:

•Providing pre-sales technical support to hosters and telcos. Especially working with private cloud hosted opportunities. SharePoint and Exchange products primarily.


Day to day tasks:

•Support sales team, business development PAMs, working with partners on licensing, etc.

•Example: A customer has hosted exchange running in 2007 and are looking to move to 2010 and add SharePoint – this person will explain how/why to do it, acting as a trusted advisor, helping the customer to understand technology benefits and how to implement it.

•Working with technical decision makers, all the way up to C level.
•Supporting the business development and sales team on opportunities that they are driving (primarily private cloud, hosting, public cloud, exchange, windows and SQL).


Culture of team: Organic, flexible, all sales people, so driven by customer needs and demands. They are collaborative with a lot of cross team interaction (dependent upon other teams such as solution specialists, etc). Everyone is pretty laid back unless in hot pursuit (deal closing stage). There are peaks and valleys of activity. When on a down slope, they use the time to ramp up and develop.


Qualifications:


Must have skills:

•Required: 4-5 years relevant experience (hosting is best, telco will work)
•Education: University degree
•Knowledge of product, technical aptitude, ability to work with clients (at least 2 of 3)
•200-300 level in SharePoint, Exchange, Windows, SQL, especially in a hosted environment
•Ability to work with people – the person should have good disposition and be able to handle all stakeholders
•Must be comfortable in front of customer
•Good communication skills


Nice to have skills:

•Licensing experience


Timeline of the assignment: Start ASAP, end June 30th with intent is to extend until July 2012. The only reason that the manager cannot say for sure is that the budget is not yet finalized. Standard working hours: from 9:00-5:00 (flexibility within reason).

Interviews: Two of the manager’s direct reports will interview first and if both agree that the candidate should proceed forward, the manager will conduct the final interview.


Company Overview:

Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.

Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Bilingual IT Support Rep

Company Information

McCarthy Tétrault is Canada’s leading full-service law firm, advising on many of the largest transactions and cases in Canada and internationally. We take pride in being able to offer our clients integrated solutions from some of the best and brightest legal minds in the country. To back this promise, we have identified recruiting as a top priority. We take a comprehensive approach by looking beyond our current needs to the skill sets and expertise necessary to maintain our competitive position well into the future.

So why come to McCarthy Tétrault? Unlike more conventional law firms, we operate as a business, which gives us the flexibility to adapt to the realities of our business clientele. Our success as lawyers no longer depends only on our expertise but on our ability to think — and act — like our clients and be true 'partners' with them. Our client approach is one of our unique selling features.

Many potential candidates also find the superior working environment we offer as a tier-one law firm very appealing. McCarthy Tétrault also provides the tools and opportunities integral to success.

McCarthy Tétrault is Canada’s leading full-service law firm, advising on many of the largest transactions and cases in Canada and internationally. We take pride in being able to offer our clients integrated solutions from some of the best and brightest legal minds in the country. To back this promise, we have identified recruiting as a top priority. We take a comprehensive approach by looking beyond our current needs to the skill sets and expertise necessary to maintain our competitive position well into the future.

So why come to McCarthy Tétrault? Unlike more conventional law firms, we operate as a business, which gives us the flexibility to adapt to the realities of our business clientele. Our success as lawyers no longer depends only on our expertise but on our ability to think — and act — like our clients and be true 'partners' with them. Our client approach is one of our unique selling features.


Many potential candidates also find the superior working environment we offer as a tier-one law firm very appealing. McCarthy Tétrault also provides the tools and opportunities integral to success.


Job Description

Duties & Responsibilities

1.Respond to telephone calls, e-mails, voicemails and drop-bys for technical support in a timely manner.
2.Document, log and track all calls, e-mails, voicemails and drop-bys using case management software.
3.Manage escalation and retain problem ownership (track call, remote control, research and update knowledgebase).
4.Identify research, troubleshoot and resolve technical problems on any related application, hardware or communication requirements.
5.Provide one-on-one training to end users for specific hardware and software issues.
6.Occasional external client support when issues arise with documents received from clients or issues with email.
7.Escalate and liaise with other IT teams to resolve problems.
8.Install, configure and test applications.
9.Review new applications and upgrades and identify potential problems.
10.Assist in the development of Organization produced application manuals by providing “hands on” technical verification of the documentation and procedures.
11.Contribute to and help maintain knowledge base tool.
12.Review support issues and procedures and recommend solutions (trend analysis).
13.Participate in interdepartmental project teams.
14.Manage requests for loaner notebooks and other equipment including setup and testing.
15.Refresh PC’s as needed.
16.Occasionally communicate with 3rd party vendors to resolve application and hardware error issues when necessary.
17.Direct end users to appropriate self support tools and/or handouts.
18.Provide remote access (home) telephone support.
19.Flexible work hours during the week, weekends and statutory holidays.


Qualifications:

1.Diploma in Computer Systems, Systems Administration, or related technical discipline.
2.A minimum of 3 years work experience as a Support Representative is preferred but must have some previous work experience.
3.PC, Laptop, Scanner and Printer hardware troubleshooting experience.
4.Software troubleshooting experience needed including in-depth knowledge of Microsoft Office applications including Office 2003, Outlook 2007, Windows XP, Vista and a document management system.
5.Professional Services experience an asset.


Required Skills:

1.Good analytical problem solving skills; ability to troubleshoot and resolve application problems.
2.Excellent written and verbal communication, interpersonal skills and telephone manners. Must be able to correspond with lawyers and staff as well as create end user documentation.
3.Client service oriented. Must be able to be productive while working alone or in a team environment.
4.Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
5.Patience, flexibility and an ability to deal with and manage difficult situations.
6.Willingness to work under pressure; willingness to learn new software applications.
7.Bilingual French verbal and written an asset.


If you are interested, and qualified, please apply online at www.brainhunter.com.


Please note that only qualified candidates, that are selected, will be contacted. ZY:IT - Technology


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Senior Business Analyst - BI/DW

Job Description

Business Analyst


Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.


Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.


You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.


Job Description:

Our client has a requirement for Business Analyst for a 6 month contract opportunity. The position are located in Toronto.

Requirement or Qualifications:

Qualified Candidates will have:

Overview

Within Client’s IT, the Information Management Business Analyst leads and manages all project work related to business requirements and solution design throughout the life cycle of Business Intelligence and Data Warehousing Projects. This includes initial requirements elicitation, translating requirements to high level design and ensuring development, testing, and implementation activities align with requirements. During post-implementation, the Information Management Business Analyst verifies that requirements and business objectives have been met.


As the primary bridge between business and technology, the Information Management Business Analyst is the key facilitator in translating business requirements to the delivered solution. He/she understands the language and needs of both communities – forging a shared understanding of what is required on both sides and establishing a climate of cross-functional collaboration.


In partnership, the Information Management Business Analyst and Project Manager lead the work effort. While the Project Manager’s focus is timeline and cost constraints, the Information Management Business Analyst concentrates on solution quality and value. That is, ensuring that the final product satisfies business goals and functions as required.


Responsibilities

•Work with Project Manager/Project Sponsor to clarify the solution’s vision and project scope. The primary focus will be supporting Business Intelligence (BI) and Data Warehousing (DW) initiatives
•Identify project stakeholders for requirements elicitation and plan timing and deliverables of the work
•Elicit requirements using a variety of methods – workshops, interviews, storyboarding, process modeling etc.
•Prepare and deliver demos for business clients that will feature how data and information can be delivered through operational and analytical reporting solutions and tools.
•Document requirements specifications according to standard templates using simple, clear, concise language
•Define quality attributes, interfaces, constraints and other non-functional requirements
•Represent requirements using alternate views - analysis models (diagrams), use cases, prototypes as appropriate for the initiative.
•Investigate and analysis data sources to support the identification of required source files / tables to support BI/DW requirements.
•Support the Solution Architect in the defining the high level solution showing sources, targets and reporting objects
•Determine and document source to target transformation rules for BI/DW data integration
•Support the determination of BI reporting layouts and ad-hoc reporting requirements
•Lead, create and manage the high level design process, creating a high level design package for BI/DW solutions including both process and system solutions (including anticipated target data volumes, data integration high level job scheduling requirements and error handling functionality)
•Lead requirements analysis and verification, ensuring requirements are complete, concise traceable and testable
•Lead requirements prioritization effort with the business and technology groups
•Lead peer reviews and inspection of requirements documents
•Lead the technical analysis for current state and future state as well as impact analysis, interface analysis and system analysis.
•Manage requirements traceability and track requirements throughout project life cycle
•Support the business during User Acceptance Testing
•Manage requirements change through a formal change control process
•Establish best requirements practices with a focus on continuous improvement
•Establish means of reusing requirements and other analytical artefacts for concurrent or future projects
•Review detailed designs to ensure requirements are comprehensively accounted for
•Coach and guide other Business Analysts within Information Management


QUALIFICATIONS:

•University Degree or equivalent
•Minimum of 5 to 10 years experience in a BI/DW Business Analyst role in a project based environment
•3 to 5 years experience supporting IBM Cognos BI projects
•Experience with Cognos and Crystal reporting tools is an asset
•Superior ability to analyze data to understand data scenarios and identify transformation rules utilizing query tools
•Experience utilising querying tools to query various data sources and targets
•Business acumen in the supply chain, logistics, marketing and retail areas
•Fluent in technology and strong knowledge of software development methodologies/techniques
•Strong analysis, critical thinking and problem solving skills
•Superior communication skills - written and oral
•Superior facilitation/presentation skills to effectively lead requirements elicitation workshops
•Strong interpersonal, negotiation and conflict-management skills
•Knowledge of Client environment and inter-related business units an asset
•Ability to multi-task and work on multiple projects at the same time and under tight deadlines
•Ability to navigate ambiguity, overcome confusion and simplify complex situations
•Knowledge and interest in industry best practices regarding requirements definition and management


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com


Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Apply Now:

If your browser shows a button to Apply Now, you can use this link to immediately register and apply for this job online.


Company Overview:

Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community.

Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.


Top Jobs for Top Talent

www.Zylog.ca


ZY:IT - Technology


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Senior Business Analyst - BI/DW

Job Description

Business Analyst

Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.

Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.


You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.


Job Description:

Our client has a requirement for Business Analyst for a 6 month contract opportunity. The position islocated in Toronto.

Requirement or Qualifications:

Qualified Candidates will have:

Overview


Within Client’s IT, the Information Management Business Analyst leads and manages all project work related to business requirements and solution design throughout the life cycle of Business Intelligence and Data Warehousing Projects. This includes initial requirements elicitation, translating requirements to high level design and ensuring development, testing, and implementation activities align with requirements. During post-implementation, the Information Management Business Analyst verifies that requirements and business objectives have been met.


As the primary bridge between business and technology, the Information Management Business Analyst is the key facilitator in translating business requirements to the delivered solution. He/she understands the language and needs of both communities – forging a shared understanding of what is required on both sides and establishing a climate of cross-functional collaboration.


In partnership, the Information Management Business Analyst and Project Manager lead the work effort. While the Project Manager’s focus is timeline and cost constraints, the Information Management Business Analyst concentrates on solution quality and value. That is, ensuring that the final product satisfies business goals and functions as required.


Responsibilities

•Work with Project Manager/Project Sponsor to clarify the solution’s vision and project scope. The primary focus will be supporting Business Intelligence (BI) and Data Warehousing (DW) initiatives
•Identify project stakeholders for requirements elicitation and plan timing and deliverables of the work
•Elicit requirements using a variety of methods – workshops, interviews, storyboarding, process modeling etc.
•Prepare and deliver demos for business clients that will feature how data and information can be delivered through operational and analytical reporting solutions and tools.
•Document requirements specifications according to standard templates using simple, clear, concise language
•Define quality attributes, interfaces, constraints and other non-functional requirements
•Represent requirements using alternate views - analysis models (diagrams), use cases, prototypes as appropriate for the initiative.
•Investigate and analysis data sources to support the identification of required source files / tables to support BI/DW requirements.
•Support the Solution Architect in the defining the high level solution showing sources, targets and reporting objects
•Determine and document source to target transformation rules for BI/DW data integration
•Support the determination of BI reporting layouts and ad-hoc reporting requirements
•Lead, create and manage the high level design process, creating a high level design package for BI/DW solutions including both process and system solutions (including anticipated target data volumes, data integration high level job scheduling requirements and error handling functionality)
•Lead requirements analysis and verification, ensuring requirements are complete, concise traceable and testable
•Lead requirements prioritization effort with the business and technology groups
•Lead peer reviews and inspection of requirements documents
•Lead the technical analysis for current state and future state as well as impact analysis, interface analysis and system analysis.
•Manage requirements traceability and track requirements throughout project life cycle
•Support the business during User Acceptance Testing
•Manage requirements change through a formal change control process
•Establish best requirements practices with a focus on continuous improvement
•Establish means of reusing requirements and other analytical artefacts for concurrent or future projects
•Review detailed designs to ensure requirements are comprehensively accounted for
•Coach and guide other Business Analysts within Information Management


QUALIFICATIONS:

•University Degree or equivalent
•Minimum of 5 to 10 years experience in a BI/DW Business Analyst role in a project based environment
•3 to 5 years experience supporting IBM Cognos BI projects
•Experience with Cognos and Crystal reporting tools is an asset
•Superior ability to analyze data to understand data scenarios and identify transformation rules utilizing query tools
•Experience utilising querying tools to query various data sources and targets
•Business acumen in the supply chain, logistics, marketing and retail areas
•Fluent in technology and strong knowledge of software development methodologies/techniques
•Strong analysis, critical thinking and problem solving skills
•Superior communication skills - written and oral
•Superior facilitation/presentation skills to effectively lead requirements elicitation workshops
•Strong interpersonal, negotiation and conflict-management skills
•Knowledge of Client environment and inter-related business units an asset
•Ability to multi-task and work on multiple projects at the same time and under tight deadlines
•Ability to navigate ambiguity, overcome confusion and simplify complex situations
•Knowledge and interest in industry best practices regarding requirements definition and management


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com


Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Apply Now:

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Company Overview:

Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community.

Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.


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www.Zylog.ca


ZY:IT - Technology


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Company Name Zylog Systems (Canada) Ltd.