Job Description
Project Support L1
Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.
Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.
You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.
Scope of Services and Deliverables - The services and deliverables to be provided will include the following:
Job Description:
Our client has a requirement for Project Support L1 for a 6 month contract opportunity. The positions are located in Toronto, Ontario .
Requirement or Qualifications:
•Provide technical application support in response to MIS and HRIS end-user requests.
•Records and tracks technical applications issues and complaints and contribute to problem identification.
•Informs customers on problem status and progress. Also engages third party vendor support groups as required.
•Maintain an appropriate knowledge of the Windows Operating System, MIS and HRIS software solutions.
•Provide troubleshooting and optimization for technical problems within an area.
•Distribute materials for meetings and training.
•Update database, distribution lists and excel spreadsheets.
•General administrative tasks for the project team, as assigned.
•Create instructional guides for internal and external users.
•Create and gather KPI’s (Key Performance Indicators) when requested.
•Responsible for imaging training laptops as required.
Qualifications - Knowledge, Skills and Abilities
•Experience in Ontario healthcare sector and in the Ontario Continuing Care sector.
•5+ years experience providing technical support experience in a tier 1 and tier 2 working environment.
•Experience supporting Dynamics GP v10 application in a hosted environment.
•Experience supporting Quadrant QHR application in a hosted environment.
•Working experience with Terminal Servers.
•Working knowledge of remote security access gateways (like Connectra)
•Experience resolving and prioritizing service tickets.
•Experience installing, configuring and supporting Windows Operating Systems
•Experience with Desktop or network support.
•Experience in providing regular updates to project lead.
•Good analytical, problem-solving and decision-making skills; verbal and written communication skills.
•A team player with a track record for meeting deadlines.
•Providing regular project updates.
•Identifying risks, issues and action items and developing a risk management plan, issue resolution plan.
•Escalating & coordinating any environment requests or high priority tickets with the PCO.
•Experience re- imaging desktops or laptops.
•Certification in Microsoft Certified Desktop Support Technician (MCDST) preferred.
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Apply Now:
If your browser shows a button to Apply Now, you can use this link to immediately register and apply for this job online.
Company Overview:
Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community.
Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.
Top Jobs for Top Talent
www.Zylog.ca
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Contact Information
Company Name Zylog Systems (Canada) Ltd.
Showing posts with label analytical. Show all posts
Showing posts with label analytical. Show all posts
Monday, 18 April 2011
Thursday, 14 April 2011
Bilingual IT Support Rep
Company Information
McCarthy Tétrault is Canada’s leading full-service law firm, advising on many of the largest transactions and cases in Canada and internationally. We take pride in being able to offer our clients integrated solutions from some of the best and brightest legal minds in the country. To back this promise, we have identified recruiting as a top priority. We take a comprehensive approach by looking beyond our current needs to the skill sets and expertise necessary to maintain our competitive position well into the future.
So why come to McCarthy Tétrault? Unlike more conventional law firms, we operate as a business, which gives us the flexibility to adapt to the realities of our business clientele. Our success as lawyers no longer depends only on our expertise but on our ability to think — and act — like our clients and be true 'partners' with them. Our client approach is one of our unique selling features.
Many potential candidates also find the superior working environment we offer as a tier-one law firm very appealing. McCarthy Tétrault also provides the tools and opportunities integral to success.
McCarthy Tétrault is Canada’s leading full-service law firm, advising on many of the largest transactions and cases in Canada and internationally. We take pride in being able to offer our clients integrated solutions from some of the best and brightest legal minds in the country. To back this promise, we have identified recruiting as a top priority. We take a comprehensive approach by looking beyond our current needs to the skill sets and expertise necessary to maintain our competitive position well into the future.
So why come to McCarthy Tétrault? Unlike more conventional law firms, we operate as a business, which gives us the flexibility to adapt to the realities of our business clientele. Our success as lawyers no longer depends only on our expertise but on our ability to think — and act — like our clients and be true 'partners' with them. Our client approach is one of our unique selling features.
Many potential candidates also find the superior working environment we offer as a tier-one law firm very appealing. McCarthy Tétrault also provides the tools and opportunities integral to success.
Job Description
Duties & Responsibilities
1.Respond to telephone calls, e-mails, voicemails and drop-bys for technical support in a timely manner.
2.Document, log and track all calls, e-mails, voicemails and drop-bys using case management software.
3.Manage escalation and retain problem ownership (track call, remote control, research and update knowledgebase).
4.Identify research, troubleshoot and resolve technical problems on any related application, hardware or communication requirements.
5.Provide one-on-one training to end users for specific hardware and software issues.
6.Occasional external client support when issues arise with documents received from clients or issues with email.
7.Escalate and liaise with other IT teams to resolve problems.
8.Install, configure and test applications.
9.Review new applications and upgrades and identify potential problems.
10.Assist in the development of Organization produced application manuals by providing “hands on” technical verification of the documentation and procedures.
11.Contribute to and help maintain knowledge base tool.
12.Review support issues and procedures and recommend solutions (trend analysis).
13.Participate in interdepartmental project teams.
14.Manage requests for loaner notebooks and other equipment including setup and testing.
15.Refresh PC’s as needed.
16.Occasionally communicate with 3rd party vendors to resolve application and hardware error issues when necessary.
17.Direct end users to appropriate self support tools and/or handouts.
18.Provide remote access (home) telephone support.
19.Flexible work hours during the week, weekends and statutory holidays.
Qualifications:
1.Diploma in Computer Systems, Systems Administration, or related technical discipline.
2.A minimum of 3 years work experience as a Support Representative is preferred but must have some previous work experience.
3.PC, Laptop, Scanner and Printer hardware troubleshooting experience.
4.Software troubleshooting experience needed including in-depth knowledge of Microsoft Office applications including Office 2003, Outlook 2007, Windows XP, Vista and a document management system.
5.Professional Services experience an asset.
Required Skills:
1.Good analytical problem solving skills; ability to troubleshoot and resolve application problems.
2.Excellent written and verbal communication, interpersonal skills and telephone manners. Must be able to correspond with lawyers and staff as well as create end user documentation.
3.Client service oriented. Must be able to be productive while working alone or in a team environment.
4.Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
5.Patience, flexibility and an ability to deal with and manage difficult situations.
6.Willingness to work under pressure; willingness to learn new software applications.
7.Bilingual French verbal and written an asset.
If you are interested, and qualified, please apply online at www.brainhunter.com.
Please note that only qualified candidates, that are selected, will be contacted. ZY:IT - Technology
Contact Information
Company Name Zylog Systems (Canada) Ltd.
McCarthy Tétrault is Canada’s leading full-service law firm, advising on many of the largest transactions and cases in Canada and internationally. We take pride in being able to offer our clients integrated solutions from some of the best and brightest legal minds in the country. To back this promise, we have identified recruiting as a top priority. We take a comprehensive approach by looking beyond our current needs to the skill sets and expertise necessary to maintain our competitive position well into the future.
So why come to McCarthy Tétrault? Unlike more conventional law firms, we operate as a business, which gives us the flexibility to adapt to the realities of our business clientele. Our success as lawyers no longer depends only on our expertise but on our ability to think — and act — like our clients and be true 'partners' with them. Our client approach is one of our unique selling features.
Many potential candidates also find the superior working environment we offer as a tier-one law firm very appealing. McCarthy Tétrault also provides the tools and opportunities integral to success.
McCarthy Tétrault is Canada’s leading full-service law firm, advising on many of the largest transactions and cases in Canada and internationally. We take pride in being able to offer our clients integrated solutions from some of the best and brightest legal minds in the country. To back this promise, we have identified recruiting as a top priority. We take a comprehensive approach by looking beyond our current needs to the skill sets and expertise necessary to maintain our competitive position well into the future.
So why come to McCarthy Tétrault? Unlike more conventional law firms, we operate as a business, which gives us the flexibility to adapt to the realities of our business clientele. Our success as lawyers no longer depends only on our expertise but on our ability to think — and act — like our clients and be true 'partners' with them. Our client approach is one of our unique selling features.
Many potential candidates also find the superior working environment we offer as a tier-one law firm very appealing. McCarthy Tétrault also provides the tools and opportunities integral to success.
Job Description
Duties & Responsibilities
1.Respond to telephone calls, e-mails, voicemails and drop-bys for technical support in a timely manner.
2.Document, log and track all calls, e-mails, voicemails and drop-bys using case management software.
3.Manage escalation and retain problem ownership (track call, remote control, research and update knowledgebase).
4.Identify research, troubleshoot and resolve technical problems on any related application, hardware or communication requirements.
5.Provide one-on-one training to end users for specific hardware and software issues.
6.Occasional external client support when issues arise with documents received from clients or issues with email.
7.Escalate and liaise with other IT teams to resolve problems.
8.Install, configure and test applications.
9.Review new applications and upgrades and identify potential problems.
10.Assist in the development of Organization produced application manuals by providing “hands on” technical verification of the documentation and procedures.
11.Contribute to and help maintain knowledge base tool.
12.Review support issues and procedures and recommend solutions (trend analysis).
13.Participate in interdepartmental project teams.
14.Manage requests for loaner notebooks and other equipment including setup and testing.
15.Refresh PC’s as needed.
16.Occasionally communicate with 3rd party vendors to resolve application and hardware error issues when necessary.
17.Direct end users to appropriate self support tools and/or handouts.
18.Provide remote access (home) telephone support.
19.Flexible work hours during the week, weekends and statutory holidays.
Qualifications:
1.Diploma in Computer Systems, Systems Administration, or related technical discipline.
2.A minimum of 3 years work experience as a Support Representative is preferred but must have some previous work experience.
3.PC, Laptop, Scanner and Printer hardware troubleshooting experience.
4.Software troubleshooting experience needed including in-depth knowledge of Microsoft Office applications including Office 2003, Outlook 2007, Windows XP, Vista and a document management system.
5.Professional Services experience an asset.
Required Skills:
1.Good analytical problem solving skills; ability to troubleshoot and resolve application problems.
2.Excellent written and verbal communication, interpersonal skills and telephone manners. Must be able to correspond with lawyers and staff as well as create end user documentation.
3.Client service oriented. Must be able to be productive while working alone or in a team environment.
4.Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
5.Patience, flexibility and an ability to deal with and manage difficult situations.
6.Willingness to work under pressure; willingness to learn new software applications.
7.Bilingual French verbal and written an asset.
If you are interested, and qualified, please apply online at www.brainhunter.com.
Please note that only qualified candidates, that are selected, will be contacted. ZY:IT - Technology
Contact Information
Company Name Zylog Systems (Canada) Ltd.
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