Showing posts with label MS Office. Show all posts
Showing posts with label MS Office. Show all posts

Monday, 30 April 2012

Contract: embedded software verification on optical network products

Looking for a software verification tester with experience working on optical network products for 6 month contract.

Start date is July 2 2012 for 6 months with possibility of extension.  Work is on site located in Ottawa Ontario Canada.

Qualifications and duties:

  • Experience with embedded systems testing (installing target software, card setup, antistatic procedures)
  • Experience with optical networking (optical fiber handling, laser safety, power monitoring)
  • Experience analyzing and characterizing optical, hardware and software failures
  • Experience with report preparation using MS Office tools
  • Execute and report the results of automated and manual tests
  • Design test cases to validate the operation of critical product features
  • Apply best practices and contribute to the ongoing improvement of process and test execution
  • Bachelor's degree in Computer Science, Engineering or related discipline
  • Experience with Python/Tcl/VB6 is an asset

If feel you are qualified and interested in the position, please contact us with your resume and desired hourly compensation.

No agencies please.

Thursday, 23 February 2012

Business Process Consultant

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


Job Description:
Our client has a requirement for a Business Process Consultant for a 4 month contract opportunity.  The position is located in Montreal.


Role:
  • Accountable for documentation and integration of complete RFP process and its improvements
  • Document “Current State” of RFP Processes
  • Document “Future State” of RFP Processes
  • Challenge existing processes and identify opportunities for efficiencies and improvements in RFP process
  • Coordinates with individuals accountable for quality assessment to help identify and understand process risks and/or needed quality checks for inclusion in audit processes.
  • Conduct gap analysis between current state workflow and future workflow
  • Document changes resulting from process improvements
  • Work with individuals accountable to produce related procedural and training documentation
  • Ensure cross project business process dependencies are well understood between teams
  • Provide best practices and benchmarks of RFP processes in financial industry


Requirement or Qualifications:
  • 4 to 5 years of process improvement experience
  • Excellent Communication Skills (Written and Verbal) in English (more) & French
  • Strong organizational skills
  • Analytical skills
  • Training or certification in LEAN required
  • Visio experience required
  • MS Office experience required
  • Experience in process flows and gap analysis


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

Tuesday, 21 February 2012

Business Analyst / Level 2

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises


Job Description:
Our client has a requirement for Business Analyst for a 6 month contract opportunity. The position is located in Toronto.


What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.


Deliverables 
  • Identifies and translates high level, conceptual user-requirements into specifications of business requirements to guide service development activities
  • Performs requirements validation and traceability
  • Create and manage documentation of business requirements and functional specifications, or other required documents as per project processes
  • Perform process modeling activities
  • Develops use cases
  • Helps develop test cases
  • Initial Assignment deliverables will include the following:
    • Gather and Document requirements for Forms Module Roll-out
    • Prioritize requirements to updates on future versions of the Forms Module
    • Create process documentation in preparation for knowledge transfer of Forms Module to long-term data holder
  • Act as a business lead and liaison between the project teams and development groups.
  • Work with subject matter experts and end users on validation of business requirements and detailed specifications.


 Qualifications
  • Knowledge of assessment tools within community sector
  • Experience with health care projects and related project streams and processes
  • Experience or knowledge of software development methodologies or software implementation projects
  • Experience with technologies including:
    • Web based applications/ application development
    • XML, XML schemas
    • Enterpriseapplications
  • Experience with implementation methodologies and processes related to health care sector change projects
  • Demonstrated analytical, problem solving and planning skills
  • Proven ability to develop and maintain effective working relationship with project team members, internal and external stakeholders
  • Ability to independently determine and manage tasks and processes for the purposes of meeting high level deliverables
  • Proficiency with Microsoft Office tools including MS Project, PowerPoint, Word and Excel
  • Experience in the Ontario healthcare sector.
  • Experience in the Ontario Continuing Care sector


TECHNICAL MANDATORY REQUIREMENTS

Mandatory Technical Requirements
Yes/No

Proficiency with Microsoft Office tools including MS Project, PowerPoint, Word and Excel


Experience or knowledge of software development methodologies or software implementation projects


Experience with development and documentation of use cases, functional specifications and test cases



How to Apply
 Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email
:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.


Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.  Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

Monday, 13 February 2012

Technical Service Representative (Bilingual)

Zylog Systems (Canada) Ltd. is currently seeking a Bilingual (English and Quebecois French) Technical Support Representative.  The primary responsibility of this role is to provide client support by resolving their technical issues via phone, email or face to face meetings (as required).  In addition, the Bilingual Technical Support Representative will be responsible for providing software demonstrations to prospective clients and providing user training to new and existing users.  The Representative will also be responsible for gathering client requests for enhancements and communicating these to our development team.  The Bilingual Technical Support Representative will present technical information in easily understood terms and develop relationships that meet and exceed customer needs.


Specific Responsibilities & Primary Duties:
Your primary responsibilities will include:
  • Provide client support and technical issue resolution for various in-house developed software products via E-Mail, phone and face to face interaction (as required); 
  • Provide regular updates to customers on open support issues;
  • Logging and keeping records of customer/employee queries using various tools;
  • Analyze call logs to identify common trends and underlying problems;
  • Provide software demonstrations to prospective companies;
  • Provide user training to new and existing users;
  • Answer questions from customers and prospective customers about the features and capabilities of our software products; and
  • Communicate customer needs and wishes to our development and Project Management team.


Key Skills and Attributes required:
The specific skills and experience required for this position are:
  • Must be able to work flexible shifts;
  • A Bachelor’s Degree in Computer Science preferred;
  • 2-3 years previous experience in a technical support role;
  • Knowledge and experience with Internet applications, and MS Office.
  • A strong working knowledge of social media, portals and related technologies.
  • A highly motivated self-starter with very strong presentation and technical skills
  • An impeccable customer service track record and strong customer service orientation
  • Excellent Written & Verbal Communication Skills in both English and French required.
  • Sound time management skills with the ability to prioritize and work autonomously
  • Able to work independently and efficiently to meet deadlines.
  • Good analytical and problem-solving skills
  • Working knowledge of basic HTML and CSS would be an asset.


If you are interested in the above position, please send your resume to Human Resources via email no later than 5:00pm on Friday March 9, 2012.  We would like to thank all applicants for their interest in the position.

Friday, 27 January 2012

Technical Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:
Our client has a requirement for a Technical Analyst for a 6 month contract opportunity.  The position is located in Mississauga.

What makes this Special:
Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service. 

Role:
This candidate would need to travel occasionally to London, Ontario and Montreal. Bilingual candidates with PMP would be given preference first.
The Delivery Excellence Group will be implementing a standard process for managers to plan out projects. They will be introducing an Excel based estimation tool to ensure that managers complete their due diligence regarding project planning.
Within the Delivery Excellence Program: The Enterprise Estimation Tool Implementation Lead will be responsible for moving to a risk focused standard enterprise estimation process and tool for technology project & solutions delivery and work closely with the Methodology & Tools Lead to implement governance to track/foster adherence as well as establish the required support framework. Program areas include: SDLC/PMLC standards and adherence, Requirements Analysis, Risk and Issues Management, Governance and Gating, Project Management Skills and Capabilities, along with Performance Measurement and reporting.
It will be the Lead’s accountability to ensure that the output of the work-stream be aligned with the overall mission and vision of the Delivery Excellence Program.

Other accountabilities include: - develop and track Stream Project Plan, ensuring deliverables are met on time and budgets are managed accordingly
- provide timely updates and reporting to the Delivery Excellence Program Manager and the Methodology & Tools Lead
- participate as Core Team member of the Delivery Excellence Advisory Committee
- Provide input for the coordination and delivery of communications, training and for organizational change management


Requirement or Qualifications:
Top Must Have Skills include: - High level of proficiency using MS Office PC software and in particular advanced level in Excel, MS Project, PowerPoint
- comprehensive knowledge of PMLC and SDLC processes with at least 7 years related experience
- able to document in SharePoint
- PMP designation
- Bilingual (English/French) preferred

Nice to have: - strong bilingual communication skills - Executive presentations
- strong relationship skills
- coordination and planning


Ideal candidate would have the following: - Previous experience with regards to planning, coordinating, deployment and training would be the ideal profile. This is a customized tool – so any previous experience with customized roll outs or having worked closely with a design team would be preferred.
- Facilitated and coordinated roll outs.
- Able to work independently as well as with the team
- Able to hit the ground running 


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

Thursday, 26 January 2012

Senior Business Systems Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


Job Description:
Our client has a requirement for Senior Business Systems Analyst for a 12 month Contract opportunity.  The positions are located in Toronto.

Requirements:
Mandatory:
1. Aminimum of 2 verifiable Document Management and/or Records Management system implementations in a diverse corporate environment.  (documentation to be brought to interview)
2. Document and records management systems in SharePoint as a Business Analyst.


Duties and Responsibilities:
Develop business use cases and screen mockups describing the business processes and expected functional experience
- In each business area become knowledgeable of the document management requirements
- Work with the SharePoint governance model to ensure that governance policies and procedures are used
- Create business and technical requirements documentation that developers can use to create applications that support the functional, technical and visual requirements, conduct analysis of the existing system
- For each request, conduct (create, review and obtain approval) a detailed feasibility study to determine alternatives and associated costs, risks, benefits, timing, etc.
- Liaise with other technical areas in IT Services to ensure that non-functional requirements are captured, formulate solution alternatives that fit in with our current infrastructure, and ensure their buy-in to the proposed solutions
- Requirements documentation needs to be precise, logical in layout, capture the expected user experience, identify mock screens, list required input validations, identify security structure, and create a list of unit/functional tests to be performed
- Coordinate diverse groups who contribute to business requirements and build consensus for requirements across the various user groups
- Assist with DEV/QA/UA testing
- Create a uniform style and language for user documentation and internal documents
- Other technical writing services on other projects where availability permits
- Perform related duties as assigned


Skills:AIIM Electronic Content Management Certificate (or equivalent)
AIIM Electronic Records Management Certificate (or equivalent)


Requirement or Qualifications:
7+ years of Business/Systems analysis experience
6+ years Business Process Analysis experience
3+ years Microsoft SharePoint experience
Case Management Analysis experience
Enterprise document, records and case management solution deployment/ implementation design
Experience implementing and working with SharePoint as a document management system
Experience implementing and working with SharePoint as a records centre system
Experience with SharePoint Server 2010 required
Experience implementing web based solutions that adhere to W3C WCAG 1.0 or 2.0 is required
Knowledge of Project Management delivery methodology
Expert knowledge of SharePoint, UML2.0, MS Office tools (Access, Excel, Work and Power Point),  MS Project/Primavera, and Visio is mandatory
University/Community College degree in Computer Science or equivalent experience


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

 Zylog Systems (Canada) Ltd.

Tuesday, 24 January 2012

Recruiting Team Technical Lead

Zylog Systems (Canada) Ltd. is currently seeking a Team Lead – Recruiting. This role will be responsible for leading a team providing support on all facets of recruiting including reviewing and understanding job order requirements, posting the requirements via the internet, creative sourcing, interviewing, identification, and preparing documentation for client review.  The Team Lead will make hiring recommendations related to the recruiting team, manage the performance of the recruiters, assign/coordinate work effort, recommend development and, otherwise, manage the efforts of the assigned recruiting team.


Specific Responsibilities & Primary Duties:
  • Manage and develop the talent of the Recruitment team.
  • Provide one on one and group training on candidate sourcing and recruiting techniques.  This includes search and selection strategies; interviewing techniques; the use of external job boards and search engines; networking and direct sourcing.
  • Assist the recruitment team when necessary to screen and interview qualified candidates.
  • Source and leverage various resource tools to ensure that team is able to source qualified diverse candidates.
  • Serve as resource and researcher to improve the team’s awareness of specialized subject areas, such as the business status of independent contractors, and key issues for foreign workers inCanadaand abroad.
  • Establish individual and group targets for Recruiters which will include: number of candidate submissions per month; number of candidates interviewed by clients; number of closes per month.
  • Set an example and inspire the team to achieve on aggressive short-term goals while building relationships for the long-term.
  • Establish and monitor various reporting metrics to track and report the metrics against targets.
  • Meet with the recruitment team on a weekly basis to assess their team performance.
  • Work with individual recruiters to address issues, and overcome obstacles related to recruiting or their roles.
  • Regularly monitor Recruiters’ adherence to Quality Management System as it pertains to recruitment processes (candidate documentation and permission to represent, frequency of contact and updated information, submissions to job orders, reference checks, etc.)
  • Train (or ensure training of) all Recruiters on the ATS application and ensure all recruiting activity is tracked and measurable in the ATS application.
  • Communicate with the sales team as needed to qualify position requisitions, close information gaps, and define key criteria to meet the search requirements.
  • Manage delivery issues and ensure the Directors, Business Development/Account Managers are aware if search requirements become complex or difficult to fill.
  • Liaise between recruitment team and sales team to ensure processes around job assignment and role distribution are being followed correctly, are timely, and in a fair manner.
  • Conduct regular one-on-one meetings with staff to provide timely feedback on performance , and complete annual performance reviews
  • Liaise with Human Resources to resolve employee issues.
  • Drive hiring, corrective action and terminations
  • Develop and maintain a network of key talent sources for Recruitment of candidates.
  • Develop knowledge related to client needs to effectively target recruitment resources in a professional and efficient manner
  • Screen and interview qualified candidates.
  • Manages the scheduling and logistics of all interviews between candidates and Client/Hiring managers to move selection processes to conclusion.
  • Track all recruitment activities in the company ATS


Minimum Qualifications:
  • College Diploma/University Degree preferred.
  • Minimum 5 years of Agency recruitment experience focusing on both contract and permanent positions is required.
  • Minimum 2 years of management/team leadership experience as would be relevant to the position description above.
  • Previous Technology Recruiting experience required.
  • Demonstrated leadership skills, including the development of highly successful teams, effective mentoring, and coaching, motivating, and empowering staff are required.
  • Experience with multiple recruiting methods ranging from internet recruiting, market trend analysis and cutting-edge sourcing techniques is required.
  • Proven track record at achieving placement goals in a high paced environment.
  • Must have a strong customer focus and be able to effectively and quickly build relationship and establish trust, respect, competence and confidence required.
  • Initiative and strong sense of urgency and the ability to handle many projects simultaneously is required.
  • Excellent verbal and written communication skills required in both English and French.
  • Solid organizational and problem solving skills
  • Proficient with MS (Word, Excel, and PowerPoint) and Outlook required.


Individuals with substantially more recruiting and team leadership experience than outlined above are encouraged to consider applying. If you wish to discuss the opportunity prior to applying, you are welcome to call Barry Bruce, Human Resources Manager, at 416-225-9900 x 4309.


If you are interested in the above position, please send a covering letter and your resume via email to  Barry.Bruce@zylog.ca  no later than 5:00pm on Friday, February 10, 2012.  We would like to thank all applicants for their interest in the position.

Tuesday, 17 January 2012

Junior / Intermediate Business Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


Job Description:
Our client has a requirement for Intermediate Business Analyst for a 9 month contract opportunity.  The positions are located in Calgary.


What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.


General Information
This Business System Analyst position reports to the manager of Business Systems.  This position will primarily provide business operational support and problem resolution and conduct analysis or trending as requested.

  • Perform day-to-day support functions and / or process assistance;
  • Provide input and guidance on business processes matters supporting the use by internal clients of tools in the Supply Chain, maintenance & inventory domains.
  • Demonstrate a working knowledge of routine business management processes; May be assigned to assist in delivery of specific project related activities;
  • Develop an understanding of cost management, supply chain management, and maintenance systems and processes;
  • Respond to requests for data and information;
  • Develop or execute MS Excel and Avantis reports;
  • Provide timely response and communication to problem through the ticket system (Remedy);
  • Provide help-desk assistance on business applications.


Responsibilities include:
  • Business support for Business Systems Products (Avantis, Cognos Planning, PRISM, and Oracle Projects);
  • Investigates and resolve end user problems, inquiries and performance issues;
  • Assigns and escalate requests to appropriate resources for resolution if they cannot be resolved by first line support;
  • Provides input into recommendations for changes to standard procedures or processes;
  • Assists in routine analysis and projects in a defines area of responsibility;
  • Provides training to end users and assists with customer resolutions;
  • Provides technical help in system testing and reconfigurations;
  • Documentation of processes;
  • Completes recurring work independently.  Uses judgment in determining which method to use in any given situation;
  • Follow change management process.

  
Qualifications/Competencies Required:
  • Knowledge of Supply Chain Maintenance and Inventory business processes will be considered an asset;
  • Knowledge of Avantis system or other Enterprise Asset Management system or ERP system (like Maximo, SAP or Oracle Maintenance and procurement modules, etc) is an asset;
  • Due to high nature of telephone support strong verbal skills are mandatory;
  • Excellent customer service skills are required;
  • Proficient in MS Office applications with particular emphasis on Excel and some reporting tools
  • Ability to understand and analyze both business and technical issues to resolve business problems;
  • Demonstrated interpersonal skills, able to work and interact positively with others;
  • Ability to meet tight deadlines, service level agreements;
  • Customer focused and courteous in dealing with numerous clients;
  • Inclined to work with systems and provide business application support to end users;
  • Good organization, time management and prioritization skills.


 Education/Experience:
  • Bachelor’s Degree and 2 years relevant experience, or an equivalent combination of education and experience
  •  Applicants must have legal authorization to work in Canada with no restrictions.

How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

Wednesday, 21 December 2011

Technical Support Representative (Bilingual)

Zylog Systems (Canada) Ltd. is currently seeking a Bilingual (English and Quebecois French) Technical Support Representative.  The primary responsibility of this role is to provide client support by resolving their technical issues via phone, email or face to face meetings (as required).  In addition, the Bilingual Technical Support Representative will be responsible for providing software demonstrations to prospective clients and providing user training to new and existing users.  The Representative will also be responsible for gathering client requests for enhancements and communicating these to our development team.  The Bilingual Technical Support Representative will present technical information in easily understood terms and develop relationships that meet and exceed customer needs.


Specific Responsibilities & Primary Duties:
Your primary responsibilities will include:
  • Provide client support and technical issue resolution via E-Mail, phone and face to face interaction (as required); 
  • Provide regular updates to customers on open support issues;
  • Logging and keeping records of customer/employee queries using various tools;
  • Analyze call logs to identify common trends and underlying problems;
  • Provide software demonstrations to prospectivecompanies;
  • Provide user training to new and existing users;
  • Answer questions from customers and prospective customers about the features and capabilities of our software product; and
  • Communicate customer needs and wishes to our development and Project Management team.


 Key Skills and Attributes required:
The specific skills and experience required for this position are:
  • Must be able to work flexible shifts;
  • A Bachelor’s Degree in Computer Science preferred;
  • 2-3 years previous experience in a technical support role;
  • Knowledge and experience with Applicant Tracking System, Internet, and MS Office.
  • A highly motivated self-starter with very strong presentation and technical skills
  • An impeccable customer service track record and strong customer service orientation
  • Excellent Written & Verbal Communication Skills in both English and French required.
  • Sound time management skills with the ability to prioritize and work autonomously
  • Able to work independently and efficiently to meet deadlines.
  • Good analytical and problem-solving skills
  • A knowledge of basic HTML and CSS would be an asset.


If you are interested in the above position, please send your resume to Human Resources via email no later than 5:00pm on Friday, January 13th, 2012.  We would like to thank all applicants for their interest in the position


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

Tuesday, 20 December 2011

QA/Tester

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


Job Description:
Our client has a requirement for QA/Tester  for a 12 month contract opportunity.  The position is located in Toronto.


What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference.
The client requires the QA Test Analyst to review Business Requirements, create test plans and test various systems. The incumbent will participate in all operating and maintenance projects across all sections of IT Services.
 Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.


Requirement or Qualifications:
  • Knowledge of Microsoft Windows operating systems.
  • Understanding of Active Directory Domain and Group Policies.
  • Able to troubleshoot application installation and integration issues on Windows operating systems.
  • Previous experience with Sharepoint family of software products.
  • Minimum of five years QA/Testing experience in a client server and web based environment.
  • Strong knowledge of System Development Life Cycle.
  • Knowledge of testing methodologies.
  • Experience in writing test documentation.
  • Knowledge and experience in tracking problems and defects using Compuware TrackRecord.
  • Solid experience in executing testing and analyzing the results.
  • Expert in quality assurance, test strategy, and test planning.
  • Experience using Automated Test and Requirements Management tools preferably by Compuware/MicroFocus; IBM/Rational; HP/Mercury.
  • Working knowledge of testing IT Security Vulnerabilities.
  • Experience with non-functional testing such as: system and database backup and restore testing, scalability and performance testing, testing of application reliability, availability, accessibility, usability, maintainability/ support, and business continuity plan testing.
  • Knowledge of programming concepts is a must
  • Working knowledge of Windows NT/XP and MS Office.
  • Excellent written and verbal communication skills


Duties
  • Working with Application Services to test the various enhancements necessary to maintain the business functions of customers. 
  • Working with the ITS Infrastructure group on some of their initiatives such as compatibility testing when introducing new hardware or software to IT Infrastructure.
  • Application testing (execution of test plan, including defect/issue tracking to resolution)
  • Testing of new Software packages (COTS-Commercial Of The Shelf Software)
  • Verification and Testing of Software and Hardware changes (RFC)
  • Reports and Data testing
  • Creation of Test Plans
  • Documentation of Record of Test Results
  • Verification and Testing of new Software and Hardware installations at TTC service stops and stations (LCD and LED signage)
    Night shifts testing and usage of personal vehicle may be required


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


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Zylog Systems (Canada) Ltd.