Network Management Operations System Operator

Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities. Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities. You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.

 
Job Description:
 
Our client has a requirement for a Network Management Operations System Operator for a 12 month contract opportunity.  The position is located in Calgary, Alberta.   The successful candidate will be responsible for providing Tier 1 Network Management and Administration support in a 24 hour Network Operations Centre. This position is shift work.  Each shift is 12.5 hours in duration (variable rotation over a 12 week period with an average of 40 hours per week).

Requirement or Qualifications:

Qualified Candidates will have:

• Network Protocols TCP/IP, DHCP, DNS
• TELNET, SSH, Remote Support
• Network Monitoring
• Network Performance 
• Systems Administration - Network, Windows, Linux
• Understanding of LAN/WAN infrastructureExperience with configuring, administering, and supporting Cisco routers and switches
• College Diploma in IT, Computer Studies or Engineering
• CCNA certification is required, CCNP preferred.

How to Apply:
 
Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Apply Now:

If your browser shows a button to Apply Now, you can use this link to immediately register and apply for this job online.

 

 
Company Overview:
 
Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.
 

Top Jobs for Top Talent 

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Network Management Operations System Operator

Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.

Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.

You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.

 
Job Description:
 
Our client has a requirement for a Network Management Operations System Operator for a 12 month contract opportunity.  The position is located in Calgary, Alberta.   The successful candidate will be responsible for providing Tier 1 Network Management and Administration support in a 24 hour Network Operations Centre.

This position is shift work.  Each shift is 12.5 hours in duration (variable rotation over a 12 week period with an average of 40 hours per week).

Requirement or Qualifications:

Qualified Candidates will have:

• Network Protocols TCP/IP, DHCP, DNS
• TELNET, SSH, Remote Support
• Network Monitoring
• Network Performance 
• Systems Administration - Network, Windows, Linux
• Understanding of LAN/WAN infrastructureExperience with configuring, administering, and supporting Cisco routers and switches
• College Diploma in IT, Computer Studies or Engineering
• CCNA certification is required, CCNP preferred.

How to Apply:
Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Apply Now:

If your browser shows a button to Apply Now, you can use this link to immediately register and apply for this job online.

 
 
Company Overview:
 
Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.
 

Top Jobs for Top Talent 

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Technical Team Lead

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

Our client in the gaming industry is looking for a well rounded Technical Team Lead, who can lead, coach and manage a team.  A leader who understands the value in listening to the team, implementing changes and required, looking at ways to improve processes.

Key Responsibilities

• Lead platform architecture, design, development, maintenance and support across all software components of an interactive social gaming platform and backend reporting system, gaming platform development kit, all integration to 3^rd-party gaming or backend systems and a team of strong software developers
• Conduct feature requirement discussions and development estimations for both platform and gaming features
• Provide development support to internal and external content development teams
• Provide platform development support to the QC Testing team
• Provide resolution to defects and investigate and resolve production support incidents
• Build, modify and maintain deployment packages and automated unit test scripts
• Create, modify and maintain automated build scripts
• Technical prime on internal or external software development outsourcing teams
• Keep abreast of current development practices, methodology and tools.
• Recommend improvement to development, integration and support practices and processes
• Apply configuration management, version control, best practices and standards
• Assist in the management of test equipment and testing tools
• Communicate effectively with teams in different countries and time zones

Requirements or Qualifications

• University degree in Engineering or Computer Science
• Extensive experience in architecting, designing and developing highly scalable client/server software with C++ and Java
• Strong Component & N-tier Architecture, excellent Object Oriented design and programming skills (SOA, Web Services, XML)
• Experience with fine tuning real-time server systems for performance, reliability and scalability
• Strong network and socket programming skills over TCP/IP & UDP protocols
• Strong experience with multithreaded & multi-process real-time applications
• Minimum 8 years of experience developing highly scalable enterprise or commercial client/server solutions using C++ (MS Visual Studio)
• Minimum 8 years of experience developing highly scalable enterprise or commercial client/server and web solutions using Java, J2EE, J2SE, J2ME, JBOSS
• Minimum 8 years in development of web and mobile web applications (PHP, Java, JavaScript, CSS, HTML, HTML5), web services, web application, database (PostgreSQL, MySQL)
• Minimum 8 years in development of highly scalable client/server applications (Windows, Linux, CentOS), including cross-platform mobile development experience for iPhone, Android and RIM Blackberry
• Strong experience in developing multi-player gaming applications will be an asset
• Experience with rich media content or game development for a game or multimedia software developer or publisher is a plus (C++/DirectX/Direct3D/DirectSound/Bink/FM Audio)
• Experience designing and developing IVR applications is a plus
• Experience designing and developing POS application is a plus

   

  

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.

 Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.  Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

 www.Zylog.ca

Zylog Systems (Canada) Ltd.

Technology Infrastructure Support Specialist L2

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Technology Infrastructure Support Specialist L2 for a 6 month opportunity.  The position is located in Toronto.

What makes this Special:

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Deliverables:

• Subject Matter Expert for all aspects of SAN design, maintenance & administration.
• Perform monitoring and maintenance of multiple storage environments.
• Provide capacity planning, provisioning and evaluation of data layout.
• Performance and tuning analysis of SAN storage devices
• Serves as a SME in the area of IT Backup, Backup Compliance, Archive and Data Lifecycle Management
• Reviews and ensures backup policies support the company records and retention policies and are aligned with industry best practices
• Manage data backups and the overall execution of retention policies.
• Maintain and update configuration. Process, and procedure documentation
• Ensure documentation of all storage environment and data replication relationships are accurate and current.
• Review all environments and execute initiatives to reduce failures, defects and improving overall performance.
• Participate in on-call (after-hours) duty rotation for both support & implementation functions
• Perform off-hour change controls.
• Communicate with peers and managers regarding storage administration issues.
• Manage equipment/asset tracking activities (e.g. racking, decommissioning and related documentation activities).
• Work with experienced Systems/Database and Network Administrators on maintenance of environment.
• Provide instructions, guidance and mentoring on best practices to members of the Infrastructure/Operations team.
• Use scripting languages to automate tasks and gather data (i.e. for reporting purposes) where appropriate.
• Support DBA in managing interaction with the database server and the data storage
• Consult on and communicate the implications of the capabilities, limitations and potential enhancements of the database repository.
• Manage and maintain all documentation related to the design, build and maintenance of data storages

Qualifications:

• Hands on experience in large data centre with SAN and NAS storage devices housing multiple terabytes of storage capacity
• Expert in data storage protocols including CIFS, FC, FCoE, iSCSI, and NFS
• Expert knowledge of NAS, SAN, and the limitations and benefits of each
• Expert knowledge of EMC RecoverPoint and SnapView
• Expert with zoning, file and volume management, clustering and replication, backup and recovery solutions, high availability, storage consolidation, performance and tuning
• Hands on experience with brocade fiber switches
• Ability to follow and adhere to policies, procedures and standards relating to Systems management:
• Windows operating systems.
• WAN data replication techniques.
• Strong knowledge of TCP/IP networking, CIFS, DNS and Microsoft Active Directory
• Excellent oral and written communication skills
• Ability to work collaboratively and independently in order to meet deadlines.
• Ability to handle multiple complex tasks, with tight deadlines concurrently.
• Demonstrated ability to perform well in a dynamic environment, with on-time delivery.
• Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues.
• Demonstrated ability to write and present effective materials, including presentations, status reporting, technical diagrams and flowcharts.

Other:

• Provide after-hours and on-call support and implementation, as required

How to Apply:

 Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

 Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

 Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Project Lead, Technical / Level 2

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Project Lead, Technical Level  2, for a 6 month contract opportunity.  The positions are located in Toronto.

Description of Duties:

• Leadership of all aspects of the integrated assessment record (IAR) technical infrastructure team including technical implementations, application support, environment support and interaction with the Health Information Network Providers.
• Work collaboratively with the IAR business implementation, development, QA and privacy and security teams
• Manage technology relationship with outsourced application hosting  vendors, development partner and/or technology vendor(s)
• Participate in any technology RFP or vendor selection processes
• Ensure alignment of IAR technology with CCIM process and policies
• Work with business and architect to ensure IAR application will meet business requirements, both functional and non-functional
• Develop and execute strategies to support a province wide rollout of the IAR from a technology perspective
• Manage new deployments and upgrades of the IAR
• Manage the complete life cycle of the IAR - maintenance, monitoring and patching in accordance with CCIM policy and procedure, manage changes in change-controlled environments
• Support the transition of the management of IAR deployments to the respective HINP including training, policy development and documentation
• Manage the creation of supporting documentation including build books, run books, deployment guides and other operations processes as required.
• Create and manage project timelines to meet business and project goals.
• Manage the development and/or configuration of the IAR to accept new assessment types.

Qualifications:

• Demonstrated ability to lead technical teams and meet project goals and timelines
• Demonstrated experience with application implementation activities including deployment, transition to operations, maintenance and support, change management
• Excellent problem-solving skills
• A minimum of 5 years work experience with integration technologies such as XML, SOAP
• Hands-on experience with Java Application Servers
• Hands-on experience with Portals
• Hands-on experience with Linux/Unix and Windows Servers
• Experience with Oracle database and knowledge of SQL
• Hands-on experience with TCP/IP networking, understanding of TCP/IP networking concepts, deployment and integration architectures
• Experience with ETL and Reporting systems
• Experience with application development including coding, architecture and design.
• Demonstrated ability to lead technical teams and meet project goals and timelines
• A successful track record ensuring the business needs of clients is met.
• Detail-oriented with ability to manage multiple deliverables and work independently
• Excellent written and oral communication skills
• Minimum Computer or Engineering degree or equivalent work experience

Nice to have:

• Experience with Business Objects Data Integrator and Crystal Report server

Other:

• Travel within Ontario may be required

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Technical Support Specialist

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client is looking for an experienced Bilingual (French and English) Technical Support Specialist for a Permanent role located in Hawkesbury, Ontario.  The chosen candidate will provide 1^st and 2^nd level support via telephone, remotely or on site.  You will also need to have extensive knowledge of a variety of computer systems and be very comfortable navigating within different software applications.  Other job duties will include: defective hardware replacement, training, physical deployment of new installations and client site visits.

Must Haves:

·         Excellent oral and written communication skills in both French and English

·         Minimum current MCP or MCSE designations

·         Citrix CCA Certification is an asset

·         Minimum 2 years practical PC and TCP/IP computer network experience

·         Minimum 2 years of support for HP/Lenovo desktops, laptops and servers

·         Exceptional technical troubleshooting abilities in a complex network environment

·         Working knowledge of Print Client/Server Environments, MS Window Operating Systems, Citrix and Network Infrastructure.

Apply Online Today:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/

Technology Infrastructure Support Specialist / Level 2

Job Description
Technology Infrastructure Support Specialist / Level 2

About the Job

Job Description:

Our client has a requirement for Technology Infrastructure Support Specialist / Level 2 for a 6 month contract opportunity. The positions are located in Toronto


Deliverables

- Responsible for deployments and troubleshooting of network & security solutions for the Ministry.
- Responsible for network security solution design, implementation & on-going Ministry support
- Responsible for analysis of network health, availability & performance for all Ministry networks
- Responsible for all Secure Remote Access solutions for CCIM (solution design, implementation and on-going support)
- Responsible for maintaining Production, Pre-Production, Training & related testing environments
- Maintain deployment guides and supporting documentation such as run books, build books and network diagrams
- Ensure that Personal Information (PI) and Personal Health Information (PHI) and other sensitive data in networked software applications is properly secured as per privacy and security policy
- Provide after-hours and on-call support and implementation, as required
- Regularly work with software/hardware vendors
- Implement, maintain and support the network hardware (appliance or server) environment, and related infrastructure, as required
- Provide support to System Administrators with respect to: server builds and configuration; and application set-up and configuration.
- Strong in TCP/IP, Layer 3 routing protocols, Cisco IOS for switches and routers
- WAN and LAN technologies, network design & architecture
- Work with DBA's, Systems Engineers and other support staff to support database/system/application requirements as they pertain to the network infrastructure
- Liaise with vendors to update network applications according to requirements
- Deliver the project tasks as requested by the Project Manager


Requirement or Qualifications:

- University Degree or relevant industry experience.
- Strong in TCP/IP, Layer 3 routing protocols, Cisco IOS for switches and routers
- WAN and LAN technologies, network design and architecture
- Knowledge and experience building, maintaining and supporting:
- Cisco switching and routing solution/environment
- RSA Security Console (token-based PKI) security solution
- Medium/large scale network-health and availability monitoring solutions
- Windows Server Environment
- Citrix Netscaler
- Check Point FW-1, VPN-1 and Connectra solution/environment
- Experience with Citrix Xenapp
- Experience with Hyperic Monitoring Solutions
- Experience in high paced, multi-task, multi-application support environments.
- Experience working in environments meeting aggressive SLAs.
- Good understanding of change management process.
- Experience with cross functional team support in an operations and/or infrastructure group.
- Experience with business groups and application support.
- Experience in the healthcare environment, particularly business systems.
- Operations experience in a technical health care environment.


Nice to have

- Experience with Cisco VOIP Solutions including:
- Cisco Unified Call Manager
- Cisco Unity
- Cisco Unified Contact Center Express- list of requirements


Company Overview:

Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.

Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Network Analyst I

Job Description
Network Analyst I

About the Job

Our client has a requirement for Network Analyst I for a 13 month contract opportunity. The positions are located in Scarborough, Ontario.


Job Description:

Our client is seeking TWO Network Analysts for their Scarborough facility. The successful incumbents will be responsible for monitoring and resolving incidents related to networking/infrastructure systems Initiate corrective actions to resolve system and networking errors. Provide expertise in preventing and responding to security/network related problem situations. Escalation of problems and issues as required.


SKILLS:

•Experience in network and security management, configuration and testing.
•Sound knowledge of networking support technologies; checkpoint, PIX and Proxy.
•Knowledge of operating systems; UNIX /AIX etc.
•Knowledge of routers, switches and LAN protocols (TCP/IP, ISDN etc)


Must Have:

•Strong Networking management / support/ configuration background/ hands –on experience
•Cisco Certifications would be preferable
•Must be flexible to work shifts, as this is the nature
•Effective communication skills
•This particular group interfaces with other groups, and must have strong communication and presentation skills.


Qualification
Requested

Skills

Checkpoint *
4+ Yrs.

ISDN *
2+ Yrs.

LAN Protocols *
4+ Yrs.

Network Configuration *
4+ Yrs.

Networking Support *
4+ Yrs.

Network Management *
4+ Yrs.

Network Security *
2+ Yrs.

Network Testing *
4+ Yrs.

Operating Systems *
4+ Yrs.

PIX *
2+ Yrs.

Proxy *
4+ Yrs.

Routers *
4+ Yrs.

Switches *
4+ Yrs.

TCP/IP *
4+ Yrs.

UNIX/AIX *
4+ Yrs.


Company Overview:

Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.

Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Network Management Centre Analyst - VoIP

About the Job:

Our client has a requirement for Network Management Centre Analyst, for a 12 month contract opportunity. The position is located in Calgary.

As a VoIP centric Network Management Centre Analyst, you will be responsible for providing world class telephone-based, technical support. Your primary objectives will be network problem determination and appropriate problem escalation. Your technical skills combined with excellent client and vendor communication skills will lead to customer satisfaction and service level attainment. This position involves 7X24 monitoring of client networks comprised of Avaya or Cisco VoIP infrastructure, from our Global Customer Support Center in Calgary. You will log all VoIP network failures and perform first line fault determination. You will interact with technical support groups, vendors, and the client to manage problems not resolved on first contact.

Responsibilities include logging all calls in the appropriate call logging tool, adhering to strict process and corporate security guidelines, and providing input for on-going productivity improvements.


Requirement or Qualifications:


Qualified Candidates must have:

• Demonstrated VoIP support experience

• Strong aptitude and conceptual knowledge for IT and Network infrastructure

• Understanding of TCP/IP, HTML, LAN/WAN

• Knowledge of Cisco equipment (routers, switches, firewalls) and configurations

• TELNET, SSH, and experience providing Remote Support

• Network monitoring experience

• Network Performance experience

• Trouble shooting and problem determination skills

• Superior communication and customer service skills – Call Centre experience an asset

• Ability to work in high pressure, dynamic environment

• Hard working, self-starter

• Knowledge of MS Office Suites

• Willing to work shifts on a 7/24 schedule (including 12.5 hour shifts)

• College Diploma in IT, Computer Studies or Engineering

• CCNA +Voice certification is required, CCVP preferred

• Avaya certification is desired


We are looking for individuals who work effectively in a dynamic, fast-paced, team environment and adapt quickly to change.


Company Overview:

Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.

Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.