Zylog Announces Exclusive ACCES Employment Recruitment Fair for IT and Engineers Professionals

ACCES Employment to host an exclusive Recruitment Fair, featuring Zylog for IT and Engineering positions.
 

IT professionals and Engineers interested in exclusive positions by Zylog, should not miss this unique opportunity to participate in the recruitment fair hosted by ACCES Employment on Tuesday, November 20^th, 2012 from 1:00 PM to 4:00 PM at 1500 Don Mills Road, Suite 102, North York, Ontario.

Zylog represents Fortune 500 clients and recruits top talent in IT, Engineering, Health Care, Government, and Retail positions. Being actively engaged in the career path development of qualified professionals enables Zylog to maintain prestigious status as a top ranked human capital management, staffing, and placement organization.

“ACCES Employment assists job seekers from diverse backgrounds, who are facing barriers to employment, to integrate into the Canadian job market.” This is achieved “by providing employment services, linking employers to skilled people and building strong networks in collaboration with community partners.”¹

IT professionals and Engineers interested in this exclusive event should register by calling 416.443.9008. Job Seekers interested in accelerating career advancement should bring a current resume and be prepared to participate in live interviews.

Available IT Positions:

 

¡  SharePoint System Administrators

¡  .Net Developers

¡  Business Analyst/Business Consultants

¡  SAS Developer

¡  Bilingual Call Centre Representatives

¡  Java Developer

¡  Network Management Operations System Operator

¡  Security Analyst

¡  System IT Administer

¡  Senior Development Oracle DBA

¡  Technical Architect

¡  Senior Java/J2EE Developer

¡  Bilingual Helpdesk & Bilingual/Secret Helpdesk

¡  Solution Architect

¡  Infrastructure Specialist - Cisco UCS

¡  Bilingual Service Desk Agent

¡  SAP CRM Consultant

¡  SAP Enterprise Warehouse Management (eWM) Consultant

¡  SAP FICO

¡  SAP MM Consultant

¡  SAP Sales and Distribution Consultant (SD)

¡  SAP Senior Business Analyst Plant Maintenance

¡  Senior Business Analyst

¡  Project Manager

¡  QA Test Lead

Available Engineer Positions:

¡  Civil

¡  Mechanical

¡  Industrial

¡  Power Linesmen

¡  Mining

About Zylog
Providing professional services and solutions with local delivery teams, Zylog proudly represents top talent in IT, Engineering, Health Care, Government, and Retail positions. As an application designer and developer, Zylog has introduced an Enterprise Social Media CRM to empower consultants, contractors, and employers with powerful HRIS supported by highly skilled recruiting and customer care representatives. Brainhunter.com by Zylog provides contractors with unparalleled services, benefits, training and personal development previously reserved for employees of Fortune 500 organizations. Zylog recruiters take a personal interest in independent consultants and the community. ^µ

For more information, visit www.Zylog.ca, and http://www.accesemployment.ca/

¹: Source: http://www.accesemployment.ca/index.php/about-acces

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Bilingual Technical Support Specialist for a 12 months contract opportunity.  The position is located in North York.

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.

The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

 • professional, enthusiastic, dependable and a positive work attitude

• ability to work flexible shifts

• very strong communication skills

• ability to work in a team environment

• commitment to quality customer service

• ability to work under pressure

• attention to detail

• must take initiative and be able to work with minimal supervision

 The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience

• diploma/degree or equivalent work related experience

• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• flexibility and a willingness to adapt to change

• goal-oriented

• ability to speak French

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

 Keywords:   MS-Office, LAN, French, Technical support, Helpdesk

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Bilingual Technical Support Specialist for a 12 months contract opportunity.  The position is located in North York.

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.

The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

 • professional, enthusiastic, dependable and a positive work attitude

• ability to work flexible shifts

• very strong communication skills

• ability to work in a team environment

• commitment to quality customer service

• ability to work under pressure

• attention to detail

• must take initiative and be able to work with minimal supervision

 The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience

• diploma/degree or equivalent work related experience

• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• flexibility and a willingness to adapt to change

• goal-oriented

• ability to speak French

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

 Keywords:   MS-Office, LAN, French, Technical support, Helpdesk

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Technical Service Representative (Bilingual)

Zylog Systems (Canada) Ltd. is currently seeking a Bilingual (English and Quebecois French) Technical Support Representative.  The primary responsibility of this role is to provide client support by resolving their technical issues via phone, email or face to face meetings (as required).  In addition, the Bilingual Technical Support Representative will be responsible for providing software demonstrations to prospective clients and providing user training to new and existing users.  The Representative will also be responsible for gathering client requests for enhancements and communicating these to our development team.  The Bilingual Technical Support Representative will present technical information in easily understood terms and develop relationships that meet and exceed customer needs.

Specific Responsibilities & Primary Duties:

Your primary responsibilities will include:

• Provide client support and technical issue resolution for various in-house developed software products via E-Mail, phone and face to face interaction (as required); 
• Provide regular updates to customers on open support issues;
• Logging and keeping records of customer/employee queries using various tools;
• Analyze call logs to identify common trends and underlying problems;
• Provide software demonstrations to prospective companies;
• Provide user training to new and existing users;
• Answer questions from customers and prospective customers about the features and capabilities of our software products; and
• Communicate customer needs and wishes to our development and Project Management team.

Key Skills and Attributes required:

The specific skills and experience required for this position are:

• Must be able to work flexible shifts;
• A Bachelor’s Degree in Computer Science preferred;
• 2-3 years previous experience in a technical support role;
• Knowledge and experience with Internet applications, and MS Office.
• A strong working knowledge of social media, portals and related technologies.
• A highly motivated self-starter with very strong presentation and technical skills
• An impeccable customer service track record and strong customer service orientation
• Excellent Written & Verbal Communication Skills in both English and French required.
• Sound time management skills with the ability to prioritize and work autonomously
• Able to work independently and efficiently to meet deadlines.
• Good analytical and problem-solving skills
• Working knowledge of basic HTML and CSS would be an asset.

If you are interested in the above position, please send your resume to Human Resources via email no later than 5:00pm on Friday March 9, 2012.  We would like to thank all applicants for their interest in the position.

Bilingual Customer Service Agent

Job Description:

Our client has a requirement for Bilingual Customer Service Agent for a 6 month opportunity.  The position is located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues,  rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.

Primary Responsibilities:

·         Responds to customer calls and  emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.

·         Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.

·         Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.

·         Attends team huddles to receive current updates on issues, concerns and promotions.

·         Attends one-on-one meetings to track current progress and identify areas for improvement.

·         Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.

·         Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.

·         Ability to work rotating shifts, including weekends and statutory holidays

Skills, Knowledge & Education:

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

·         Requires an understanding of inter-related work processes to be able to adapt to differing assignments.

·         Provides routine information to coordinate the assignments and work procedures of others.

·         Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

·         Draws on a number of known options to solve problems and to develop improvements.

·         Adaptable to set and prioritize work with varying exceptions.  Able to work with diverse personalities and styles.

·         Communicates with clarity, verbally and in one on one or group situations, or over the telephone.

·         Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required

·         Computer skills to produce reports, documents and presentations.

·         Knowledge of customer service procedures in a retail call centre environment.

Education & Job Knowledge: 

·         Minimum High School Graduation diploma or equivalent level of education.

·         45 hours per week on site, 40 hours paid.  Shifts can occur anywhere from 8:00 am to 8:00 pm Monday through Saturday

Bilingual Customer Service Agent

Job Description:

Our client has a requirement for Bilingual Customer Service Agent for a 6 month opportunity.  The position is located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues,  rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.

Primary Responsibilities:

·         Responds to customer calls and  emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.

·         Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.

·         Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.

·         Attends team huddles to receive current updates on issues, concerns and promotions.

·         Attends one-on-one meetings to track current progress and identify areas for improvement.

·         Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.

·         Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.

·         Ability to work rotating shifts, including weekends and statutory holidays

Skills, Knowledge & Education:

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

·         Requires an understanding of inter-related work processes to be able to adapt to differing assignments.

·         Provides routine information to coordinate the assignments and work procedures of others.

·         Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

·         Draws on a number of known options to solve problems and to develop improvements.

·         Adaptable to set and prioritize work with varying exceptions.  Able to work with diverse personalities and styles.

·         Communicates with clarity, verbally and in one on one or group situations, or over the telephone.

·         Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required

·         Computer skills to produce reports, documents and presentations.

·         Knowledge of customer service procedures in a retail call centre environment.

Education & Job Knowledge: 

·         Minimum High School Graduation diploma or equivalent level of education.

·         45 hours per week on site, 40 hours paid.  Shifts can occur anywhere from 8:00 am to 8:00 pm Monday through Saturday

Bilingual Customer Service Agent

Job Description:

Our client has a requirement for Bilingual Customer Service Agent for a 6 month opportunity.  The position is located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues,  rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.

Primary Responsibilities:

·         Responds to customer calls and  emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.

·         Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.

·         Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.

·         Attends team huddles to receive current updates on issues, concerns and promotions.

·         Attends one-on-one meetings to track current progress and identify areas for improvement.

·         Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.

·         Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.

·         Ability to work rotating shifts, including weekends and statutory holidays

Skills, Knowledge & Education:

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

·         Requires an understanding of inter-related work processes to be able to adapt to differing assignments.

·         Provides routine information to coordinate the assignments and work procedures of others.

·         Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

·         Draws on a number of known options to solve problems and to develop improvements.

·         Adaptable to set and prioritize work with varying exceptions.  Able to work with diverse personalities and styles.

·         Communicates with clarity, verbally and in one on one or group situations, or over the telephone.

·         Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required

·         Computer skills to produce reports, documents and presentations.

·         Knowledge of customer service procedures in a retail call centre environment.

Education & Job Knowledge: 

·         Minimum High School Graduation diploma or equivalent level of education.

·         45 hours per week on site, 40 hours paid.  Shifts can occur anywhere from 8:00 am to 8:00 pm Monday through Saturday