Job Description
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Showing posts with label computer. Show all posts
Showing posts with label computer. Show all posts
Friday, 19 August 2011
Bilingual Service Desk Agent
Job Description
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Service Desk Agent
Job Description
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Service Desk Agent
Job Description
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Service Desk Agent
Job Description
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Service Desk Agent
Job Description
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Bilingual Technical Support
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job
Job Description
Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.
Requirements or Qualifications
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Tuesday, 2 August 2011
Project Leader / Level 1
Job Description
Project Leader Level 1
About the Job
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
Job Description
Our client has a requirement for Project Leader for a 6 month contract opportunity. The positions are located in Toronto.
Requirements or Qualifications
Qualified Candidates will have:
The services and deliverables to be provided will include the following:
Deliverables
•Lead support for project. Responsible for planning and managing an effective support centre
•Responsible for daily support of HR and payroll configuration requests and end-user issues in a centralized environment including respective application interfaces and all levels of helpdesk support
•Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
•Identify detailed tasks necessary for team to provide effective production support and responsible for monitoring progress against tasks
•Responsible for proper staffing of the Support Centre and ongoing team training and development. Responsible for the quality of services being delivered
•Mentors team on effective production support. Responsible for compiling regular and ad-hoc daily, weekly and monthly statistics
•Liaise with Support Centre, vendor, IT, sector stakeholders and project team to ensure ongoing efforts to sustain the expected level of support to sector organizations
•Implement innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs and compliance with the SLA
•Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
•Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
•Review call center statistics to measure staff performance and the need for improvement. Also communicate improvement area with the project leads and project manager
•Identify the need for, develop & implement changes to policies & procedures as needed
Qualifications - Knowledge, Skills and Abilities
•Computer literacy and the ability to learn new software
•Ability to manage clients expectations in complex and critical circumstances
•Critical thinking and problem solving skills
•Experience in directly managing large teams
•Experience in working with IT, Vendor, management & other teams in the project
•Experience in managing client interaction.
•Demonstrated excellent communication skills with internal/external customers
•Crisis management experience
•Strong knowledge in principles of ticketing and CRM systems
•Demonstrated excellent time management and organizational skills
•6 or more years experience in managing support centers
Other
•Flexibility with work schedule
•Knowledge of specific compensation related statistical and financial reporting data
•Knowledge of CISCO Unified Contact Centre Express
•Knowledge of Quadrant Workforce application
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Project Leader Level 1
About the Job
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
Job Description
Our client has a requirement for Project Leader for a 6 month contract opportunity. The positions are located in Toronto.
Requirements or Qualifications
Qualified Candidates will have:
The services and deliverables to be provided will include the following:
Deliverables
•Lead support for project. Responsible for planning and managing an effective support centre
•Responsible for daily support of HR and payroll configuration requests and end-user issues in a centralized environment including respective application interfaces and all levels of helpdesk support
•Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
•Identify detailed tasks necessary for team to provide effective production support and responsible for monitoring progress against tasks
•Responsible for proper staffing of the Support Centre and ongoing team training and development. Responsible for the quality of services being delivered
•Mentors team on effective production support. Responsible for compiling regular and ad-hoc daily, weekly and monthly statistics
•Liaise with Support Centre, vendor, IT, sector stakeholders and project team to ensure ongoing efforts to sustain the expected level of support to sector organizations
•Implement innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs and compliance with the SLA
•Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
•Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
•Review call center statistics to measure staff performance and the need for improvement. Also communicate improvement area with the project leads and project manager
•Identify the need for, develop & implement changes to policies & procedures as needed
Qualifications - Knowledge, Skills and Abilities
•Computer literacy and the ability to learn new software
•Ability to manage clients expectations in complex and critical circumstances
•Critical thinking and problem solving skills
•Experience in directly managing large teams
•Experience in working with IT, Vendor, management & other teams in the project
•Experience in managing client interaction.
•Demonstrated excellent communication skills with internal/external customers
•Crisis management experience
•Strong knowledge in principles of ticketing and CRM systems
•Demonstrated excellent time management and organizational skills
•6 or more years experience in managing support centers
Other
•Flexibility with work schedule
•Knowledge of specific compensation related statistical and financial reporting data
•Knowledge of CISCO Unified Contact Centre Express
•Knowledge of Quadrant Workforce application
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Wednesday, 29 June 2011
Avantis support analysts (BA level 2)
Job Description
Avantis support analysts (BA level 2)
The person will be starting in July and the duration of the assignment will be between 14 and 18 months, but it could be extended based on business needs, etc.
These are the qualifications required and the responsibilities of the role.
Key Qualifications:
•We would like to have someone that either has previous experience using or supporting Avantis (or other Procurement systems/ERP’s or CMMS tool) or knowledge of the Business Process supported by the application (Procurement, Inventory Mgmt, Asset Mgmt). Both would be great.
•Good Troubleshooting and Business Analysis skills (understanding and analyzing client issues/problems or needs, and coming up with solutions and implementing them).
•Excellent communication skills (most of the day will be spent communicating with clients, mostly over the phone or through email).
•Great computer skills (95% of the time spent working on the computer).
Key Responsibilities:
•Perform day-to-day Avantis Business support functions and / or process assistance requests coming through the Remedy system (IS Service Desk);
•Demonstrate a working knowledge of routine business management processes;
•Support the Change Management process by analyzing problems or client requests, identifying solutions, evaluating technical feasibility and cost/benefits and executing the change in the system;
•Respond to requests for data and information;
•Develop or execute reports in MS Excel and Avantis;
•Provide timely response and communication to problem through the ticket system (Remedy).
Company Overview:
Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.
Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
Avantis support analysts (BA level 2)
The person will be starting in July and the duration of the assignment will be between 14 and 18 months, but it could be extended based on business needs, etc.
These are the qualifications required and the responsibilities of the role.
Key Qualifications:
•We would like to have someone that either has previous experience using or supporting Avantis (or other Procurement systems/ERP’s or CMMS tool) or knowledge of the Business Process supported by the application (Procurement, Inventory Mgmt, Asset Mgmt). Both would be great.
•Good Troubleshooting and Business Analysis skills (understanding and analyzing client issues/problems or needs, and coming up with solutions and implementing them).
•Excellent communication skills (most of the day will be spent communicating with clients, mostly over the phone or through email).
•Great computer skills (95% of the time spent working on the computer).
Key Responsibilities:
•Perform day-to-day Avantis Business support functions and / or process assistance requests coming through the Remedy system (IS Service Desk);
•Demonstrate a working knowledge of routine business management processes;
•Support the Change Management process by analyzing problems or client requests, identifying solutions, evaluating technical feasibility and cost/benefits and executing the change in the system;
•Respond to requests for data and information;
•Develop or execute reports in MS Excel and Avantis;
•Provide timely response and communication to problem through the ticket system (Remedy).
Company Overview:
Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.
Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
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