Bilingual/Secret Helpdesk

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Bilingual Helpdesk Professionals for a 12 month contract opportunity. The positions are located in Ottawa, Ontario.

What makes this Special:

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Requirement or Qualifications:

Qualified Candidates will have:

• Bilingual French/English
• Valid Secret Clearance
• 2-5 years of experience
• Experience supporting Windows7, MS Office and WordPerfect

Keywords: French, Helpdesk, Secret, Windows7, MS Office, WordPerfect, Microsoft, Bilingual

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada.

Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for a Bilingual Service Desk Agent for a 1 year contract opportunity.  The position is located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Role:

Our client would like to see candidates with a positive attitude. They are looking for individuals that are career oriented. The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

• Professional, enthusiastic, dependable and a positive work attitude

• Ability to work flexible shifts

• Very strong communication skills

• Ability to work in a team environment

• Commitment to quality customer service

• Ability to work under pressure

• Attention to detail

• Must take initiative and be able to work with minimal supervision

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

Requirement or Qualifications:

• Previous help desk experience

• Diploma/degree or equivalent work related experience

• Minimum of 1 year experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• Flexibility and a willingness to adapt to change

• Goal-oriented

• Ability to speak French

Keywords:   Helpdesk, Service Desk, Technical Support, Bilingual      

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for a Bilingual Service Desk Agent for a 1 year contract opportunity.  The position is located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Role:

Our client would like to see candidates with a positive attitude. They are looking for individuals that are career oriented. The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

• Professional, enthusiastic, dependable and a positive work attitude

• Ability to work flexible shifts

• Very strong communication skills

• Ability to work in a team environment

• Commitment to quality customer service

• Ability to work under pressure

• Attention to detail

• Must take initiative and be able to work with minimal supervision

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

Requirement or Qualifications:

• Previous help desk experience

• Diploma/degree or equivalent work related experience

• Minimum of 1 year experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• Flexibility and a willingness to adapt to change

• Goal-oriented

• Ability to speak French

Keywords:   Helpdesk, Service Desk, Technical Support, Bilingual      

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for a Bilingual Service Desk Agent for a 1 year contract opportunity.  The position is located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Role:

Our client would like to see candidates with a positive attitude. They are looking for individuals that are career oriented. The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

• Professional, enthusiastic, dependable and a positive work attitude

• Ability to work flexible shifts

• Very strong communication skills

• Ability to work in a team environment

• Commitment to quality customer service

• Ability to work under pressure

• Attention to detail

• Must take initiative and be able to work with minimal supervision

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

Requirement or Qualifications:

• Previous help desk experience

• Diploma/degree or equivalent work related experience

• Minimum of 1 year experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• Flexibility and a willingness to adapt to change

• Goal-oriented

• Ability to speak French

Keywords:   Helpdesk, Service Desk, Technical Support, Bilingual      

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

IT Support Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for an IT Support Analyst (Desktop) for a permanent opportunity.  The position is located in Edmonton, Alberta. The position will be a part of the Technology Infrastructure team. As part of the team, one will be working closely with other IT Support staff to resolve hardware and software issues within the organization.

What makes this Special:

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. The client is young and growing corporation that offers a dynamic environment. In this role, one will be the primary contact for all IT related questions, issues and requests. The position’s responsibilities will be to manage multiple tasks, deadlines and resolve issues in a timely manner. The candidate will also be responsible for dealing with client IT requests. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Requirement or Qualifications:

Qualified Candidates will have:

• University degree or diploma in Computer Science
• 2+ years of related work experience
• Strong knowledge of Microsoft operation systems
• Deployment, troubleshooting, configuration
• Desktop deployment, troubleshooting and configuration
• Knowledge of  anti-virus software, Active Directory
• Experience with hardware and printers deployment, troubleshooting and configuration
• Knowledge of Blackberry hardware and software deployment, troubleshooting and configuration
• Experience in providing IT Helpdesk support

Keywords:  helpdesk, desktop, IT, Active Directory, Microsoft, hardware, software, deployment, troubleshoot*, configuration      

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Bilingual Technical Support Specialist for a 12 months contract opportunity.  The position is located in North York.

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.

The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

 • professional, enthusiastic, dependable and a positive work attitude

• ability to work flexible shifts

• very strong communication skills

• ability to work in a team environment

• commitment to quality customer service

• ability to work under pressure

• attention to detail

• must take initiative and be able to work with minimal supervision

 The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience

• diploma/degree or equivalent work related experience

• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• flexibility and a willingness to adapt to change

• goal-oriented

• ability to speak French

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

 Keywords:   MS-Office, LAN, French, Technical support, Helpdesk

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Bilingual Technical Support Specialist for a 12 months contract opportunity.  The position is located in North York.

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirements or Qualifications

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.

The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

 • professional, enthusiastic, dependable and a positive work attitude

• ability to work flexible shifts

• very strong communication skills

• ability to work in a team environment

• commitment to quality customer service

• ability to work under pressure

• attention to detail

• must take initiative and be able to work with minimal supervision

 The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience

• diploma/degree or equivalent work related experience

• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• flexibility and a willingness to adapt to change

• goal-oriented

• ability to speak French

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

 Keywords:   MS-Office, LAN, French, Technical support, Helpdesk

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for Bilingual Service Desk Agent for a 1 year opportunity.  The positions are located in North York.

What makes this Special:

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirement or Qualifications:

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.

The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

• professional, enthusiastic, dependable and a positive work attitude

• ability to work flexible shifts

• very strong communication skills

• ability to work in a team environment

• commitment to quality customer service

• ability to work under pressure

• attention to detail

• must take initiative and be able to work with minimal supervision

The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience

• diploma/degree or equivalent work related experience

• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

• flexibility and a willingness to adapt to change

• goal-oriented

• ability to speak French

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

Keywords:  French, Bilingual, Technical Support, Helpdesk      

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.