Network Management Operations Technician (Tier 2) - IT

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description:

Our client has a requirement for a Network Management Operations Technician (Tier 2) for an 8 month contract opportunity.  The position is located in Calgary.

What makes this Special:

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Role:

Local IT onsite support in Calgary, Canada supporting the entire IT infrastructure components providing local hands on for LAN and WAN equipment (under supervision). The candidate needs to be proficient (certification is a plus but not required) in Microsoft Windows 7 and Microsoft Office 2010 and be able to work in a remote environment with little supervision to resolve any computer problem from end to end providing Tier I and Tier II support.

Requirement or Qualifications:

Network Protocols	TCP/IP
Operating System(s)	Windows 2000
Required Industry Experience	1-3 years

Operating System(s)	Windows 95 Windows 98 Windows CE Windows NT
Required Industry Experience	4-6 years

Keywords:   Desktop Support, Desk side Support, MCSE, MCSA, Windows, Office      

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca

Company Overview:

Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

www.Zylog.ca

Zylog Systems (Canada) Ltd.

Technical Analyst

Job Description
Technical Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


About the Job

Job Description

Our client has a requirement for a Technical Analyst for a 3 month (+ extension) contract opportunity. The position is located in Toronto.

The candidate will review file feeds (transactions received) from financial institutions and ensure the feed is loaded properly; otherwise, this individual would need to investigate further and ensure file feeds are completed. The candidate would also need to follow-up if there are any alerts that the source may not have received or if there are any loading errors.

The individual would be dealing with end users, Reconciliation team, and users who would need access to the system. The individual would be a technical support analyst and respond to emails and phone calls and would need to be proactive to know where to look - ie., current or archive files. Ensure systems deliverables are met.

This individual will take a leadership role in working with and liaising with business partners to provide research, analysis and documentation of business process improvement opportunities and business requirements. Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on application security Plan, coordinate and supervise complex informatics assignments; design and apply new methods and procedures. Solve business problems by providing detailed technical advice. Coordinate, lead and monitor technical systems inquiries. Liaise with vendors and service suppliers. Support and lead solutions with service providers. Certify satisfactory contract performance for systems development

The individual would be working also be rotated every two to three weeks to carry a pager and respond to after-hours or weekend questions and follow-up on issues.


Requirements or Qualifications

•Excellent communication skills and ability to multi-task are critical to this role.
•Needs to have experience with Explorer, IBM Host and desktop support.
•Required to understand new business requirements, conduct business analysis.
•Knowledge of products and systems process in order to define and document business systems requirements for business unit.
•Provide consultation as required through project life cycle.
•Collaborate and manage relationships with business leaders, IT groups and vendors to ensure issues are communicated clearly and accurately
•Effective identify, define and document detailed business and system requirements with the involvement of business subject matter experts utilizing the system development life cycle (SDLC) methodology.
•Translate requirements into functional specification, including process flow and data model documents.
•Integrate technical solutions with the business environment, recognizing systems interdependencies, reusability and ensuring seamless delivery.
•Assist with the prioritization of initial feature development and ongoing change requests.
•Assist in translating requirements into test conditions and expected results for product, performance and user acceptance testing
•Serve as a resource for the Business Readiness team during evaluation of training and performance support needs and the design of the training and performance support products.
•Has experience working with SQL enquiry.
•IT expertise in systems programming or network management.
•Team leadership experience.


How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.


Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.

Project Support / Level 1

Job Description
Project Support / Level 1

About the Job

Job Description:

Our client has a requirement for Project Support / Level 1 for a 6 months, Contract opportunity. The positions are located in Toronto, Ontario

Scope of Services and Deliverables - The services and deliverables to be provided will include the following:


Deliverables

•Coordinate activities with third party and outsourced vendors including managing invoices, meetings, change requests and other support requests
•Records and tracks technical applications issues and complaints and contribute to problem identification.
•Informs customers on problem status and progress. Also engages third party vendor support groups as required.
•Maintain an appropriate knowledge of the CCIM technical environment
•Distribute materials for meetings and training.
•Update database, distribution lists and excel spreadsheets.
•General administrative tasks for the project team, as assigned.
•Create instructional guides for internal and external users.
•Create and gather KPI’s (Key Performance Indicators) when requested.


Qualifications - Knowledge, Skills and Abilities

•2+ years’ experience working in a technical environment and supporting technical projects – business and financial applications, outsourcing and desktop support
•Demonstrated technical knowledge - comfortable working with server & web applications
•Strong knowledge of desktop productivity applications – Excel, Word, Visio, MS project and PowerPoint.
•Good verbal and written communication skills
•Comfortable providing regular updates to project lead / project managers
•Good analytical, problem-solving and decision-making skills
•A team player with a track record for meeting deadlines.
•Organizational skills to establish priorities, coordinate, carry out responsibilities & meet deadlines
•Experience using an issue tracking/ticketing system.
•Experience in Healthcare industry


Company Overview:

Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.

Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.