Business Analyst ( Implementation Support )

Job Description

Our client has a requirement for a Business Analyst to join their team. This is a 6 month contract located in Toronto. The individual will be involved in providing one-on-one telephone support  throughout their implementation. As well, he/she will be required to organize and facilitate group teleconferences with coordinators and trainers as part of their implementation, update milestones database, and maintain implementation documents.

Must Have Skills:

• Adult teaching experience
• Working knowledge of Word, PowerPoint, Excel, and Outlook
• Organized and detail oriented
• Good analytical skills with ability to problem solve
• Superior communication skills (written and verbal – including phone skills)
• Experience facilitating small groups, using virtual mechanisms e.g. WebEx
• Experience working within a team environment

Contact Information
Company Name                                      Zylog Systems (Canada) Ltd.

Bilingual IT Service Desk Agent

Job Description
Our client has a requirement for 3 bilingual technical support for a 1 year renewable opportunity. The positions are located in North York.


Requirement or Qualifications:

Qualified Candidates will have:

Our retail Client is looking for Level 1 Bilingual Help Desk (French)

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.


The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision


The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French


Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm


The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.


Contact Information

Company Name Zylog Systems (Canada) Ltd.