Friday 14 March 2014

Help Desk Phone Support

Our client is currently looking to for 9 help desk agents for 3+ month assignments that can extend or become permanent positions. The roles are located in Salt Lake City. UT.
 
The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that they will be supporting are both hardware and software related and vary from client to client. They will fully train all of our selected candidates to handle each type of call.
 
 
Job Responsibilities:
  • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
  • Provide remote support and trouble shoot issues with customers to resolve issues.
  • Typically provides technical support for internal and external customers.
  • Escalates complex problems to higher level of expertise within organization.
 
 
Skills and Experience Required:
  • High School Diploma or GED required.
  • Excellent Communication skills


Technical skills:
Required:
  • PC hardware for workstations and laptops
  • Network troubleshooting
  • Windows operating systems
  • Microsoft Office/Outlook products
  • Lotus Notes/ Smart Suite.
  • Previous computer technical support experience
 
 
Preferred:

  • Any MAC HW/SW skills
  • A+, MCP, Dell or other industry identified certifications

Jr. Project Control Officer

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Project Control Officer for a 6 months contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
Support project procedures and policies within a program of related projects are executed. We require support to assist in various project coordination activities and providing analytical support.
As part of this team, prime responsibility will be to:
  • Perform administrative duties relating to onboarding and offboarding individuals on the program
  • Maintain onboarding and offboarding repository
  • Completion of documentation (for example: reports, change requests, meeting minutes, spreadsheet updates).
  • Update weekly resource availability reports, project dashboards, and weekly status reports
  • Facilitate effective and efficient knowledge management through creation and maintenance of project repository.
  • SKILLS:
  • MS Excel, Word and PowerPoint knowledge to create and maintain documents.
  • Knowledge and experience in maintaining a central repository
 
Requirement or Qualifications:
  • Coordination * 4 yrs
  • Communication
  • Strong Excel * 4 yrs
  • Microsoft project * 4 yrs
  • Project Management * 4 yrs
  • PowerPoint * 4 yrs
  • Knowledge and experience in maintaining a central repository * 4 yrs
  • Gathering information for Access creation and provide to appropriate parties
  • Follow up Triage with potential issues
  • Escalation point for issue resolution
  • Banking/Financial Industry
 
Keywords: PCO, Bank, Financial
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Senior C#/SQL Front End GUI Developer

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Senior C#/SQL Front End GUI Developer for a 6 months contract opportunity is available now in Toronto, ON.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Requirement:
  • Strong Object Oriented design patterns, principles and theory
  • Expertise in C#/.NET 4.0 or higher
  • Strong in SQL / ability to write complex stored procedures and queries
  • Strong C# UI development experience
  • Experience with integrating 3rd party UI components such as Infragistics (preferred)
  • Experience with WinForms
  • Experience with Multi-threading
  • Desirable: Market risk, Counterparty risk (CVA/DVA), Capital Markets, Derivatives knowledge
  • Experience with Banks Capital Market Business Units - Canada
  • Desirable: C# Performance tuning
  • The application is a “thick” C# client used by traders in a demanding environment
  • Strong communication skills
  • Proven history of delivery
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Solution Architect

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Solution Architect for a Permanent opportunity is available now in Toronto, ON.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Requirement:
  • Proficient in architecting/designing/developing multi-tiered secured business solutions within a Services-Oriented-Architecture for high availability, scalability and performance
  • Object oriented modeling, design and development
  • Expert in current and legacy platform specific programming languages and environments such as: Java/J2EE, Microsoft ,NET Framework, COBOL/RPG
  • Expert in SOA technology and protocols such as SOAP, WSDL, WS-Security and UDDI
  • Understanding of enterprise, network, infrastructure and database architecture
  • Understanding of industry relevant standards such as ESG or FIX within banking, or IHE Profiles within Health (as examples)
  • Expert in standard development methodologies such as RUP, XP and/or Agile
  • Strong understanding or previous experience in process-driven software development lifecycles and quality methods such as CMM or Six Sigma
 
 
Qualifications:
  • Post-secondary degree in business, computer science or related disciplines
  • 10+ years IT Industry experience in application architecture/design and development
  • Strong verbal and written communication skills
  • Strong organization and leadership skills with the ability to facilitate technical session
  • Can communicate in both technical and business terms
  • Ability to multi-task
  • Previous experience in industry relevant applications
  • Experience in and comfortable working in an abstract matrix organization, and working with various groups, including development, testing, operations and business development to advocate the architecture standards and enforcement
  • Evidence of continued professional development in areas related to architecture definition and development
 
Skills:
  • Data Analysis - 5 year(s)
  • Requirements Analysis
  • 5 year(s)
  • Systems Analysis - 5 year(s)
  • Systems Architecture - 5 year(s)
  • Technical Architecture - 5 year(s)
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Sr. Project Control Officer

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Sr. Project Control Officer for a 6 month contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
We require a project coordinator whose primary focus will be on providing financial management and analytical support to project managers at the program level for a large (Tier 1) initiative.
 
Requirement or Qualifications:
Ensure project control procedures and policies within a program of related projects are executed. Assist in maintaining project schedules. Develop and maintain issue logs. Maintain project repositories of documents. Prepare documents for various recurring meetings including minutes, issue logs etc. Develop presentation documentation as required for project teams. Develop consolidate program status reports.

As part of this project team, prime responsibility will be to:
  • Manage relationships and all activities with all required partners (business, TS Finance, program PMO, TS project teams, external partners) related to program one-time and on-going financials (prepare budget, forecasts and actuals).
  • Utilize project management software for development and distribution of comprehensive set of monthly, weekly and ad hoc project financial reporting to a variety of program stakeholders (including templates for use by other project members).
  • Work closely with TS Finance to provide necessary detailed financial data to support the forecasting and tracking of capitalization and amortization.
  • Manage all financial status meetings for the program.
  • Provide support for invoice processing. Manage process for all required updates to internal financial management tracking tools (e.g. EPM, Carpe Diem).
  • Manage reporting and tracking for resource utilization.
  • Exercise discretion in managing correspondence and information, escalating issues where appropriate.
  • Act as central point of communication for core team members, management, business partners and other stakeholders on program, organization and platform issues.
 
SKILLS:
  • MS Project knowledge to create and maintain project plans
  • MS Excel and PowerPoint knowledge to create and maintain documents
  • Knowledge and experience in maintaining a central repository of project plans, reports, competencies etc
 
MUST HAVE:
 
  • Coordination *6 yrs
  • Project Financial Tracking *6 yrs
  • Communication
  • Strong Excel *6 yrs
  • Microsoft project *6 yrs
  • Project Management *6 yrs
  • Powerpoint *6 yrs
  • Knowledge and experience in maintaining a central repository *6 yrs
 
 
 
NICE TO HAVE:
  • Banking/Financial Industry
  • Carpe
 
Keywords: Project Coordinator, Financial Tracking, Excel, PowerPoint
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Sr. Project Manager

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Sr. Project Manager for a 6 months contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
Incumbent is responsible for a group of production applications. Responsibility, at a high level, includes application availability, reliability, stability, small enhancements.
The Tech team Lead will manage a group of 4-5 individuals who are subject matter experts and a staff of onsite and offshore vendor resources. For both service management and small enhancements, you will be expected to determine the optimum mix of resources (employee, onsite, offshore) and then implement plans that obtain that mix.
 
Job Requirements
Manage the relationship (relative to Operations Maintenance) between the business customers (e.g, service expectations) and IT partners for their assigned applications
  • Ability and willingness to hold on-call responsibilities to respond to system issues 24x7x365
  • Manage application-specific production support processes.
  • Provide application support, coordinating the involvement of business and/or IT development resources in problem resolution as necessary.
  • Develop support skills to minimize dependency on development resources.
  • Assist Operations Maintenance team with problem triage, categorization, root cause analysis and ability to duplicate a problem
  • Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required.
  • Coordinate business approval of production migrations (release entry framework).
  • Provide leadership in critical issue resolution during the war room process.
  • Facilitate the hand-off of new release functionality from the development team to the Operations Maintenance team.
  • Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Provide technical leadership during the life of a project / initiative.
  • Lead design & code reviews. Review and approve developers design, code and unit test results.
  • 10+ years IT experience with 5+ years managing software development team/resources
 
Specific Educational Requirements / Accreditation:
  • University degree in CS discipline
 
Highly experienced with:
  • Database Technologies, Solid DBMS skills(SQL,DB2), Data Modelling skills/tools, ETL tools like SSIS, Ab-Initio, DataStage
  • Various BI, Analytics and Reporting tools like SSRS, Cubing Services, Cognos, Business Objects, Unstructured BI
  • Working knowledge of Websphere and IIS
  • OS: Windows (XP, 2000, NT), IBM OS/2 2.0, HP-UX 9.0, DEC VMS 4.1, Unix (Linux and Sun Solaris).
  • Previous experience or working knowledge of Pega or other workflow applications
  • Previous experience on working with contact center applications preferred.
 
Requirement or Qualifications:
  • Database Technologies: Solid DBMS skills(SQL, DB2)
  • Data Modelling skills/tools: ETL tools like SSIS, Ab-Initio, DataStage
  • Various BI, Analytic and Reporting tools like SSRS, Cubing Services, Cognos, Business Objects, Unstructured BI
  • Developing an operations team
  • Education: Computer Science Background
 
Nice to Have:
  • Working knowledge of Websphere and IIS
  • OS: Windows (XP, 2000, NT), IBM OS/2 2.0, HP-UX 9.0, DEC VMS 4.1, Unix (Linux and Sun Solaris).
  • Previous experience or working knowledge of Pega or other workflow applications
  • Previous experience on working with contact center applications preferred.
  • Financial/Banking experience
 
Keywords: Project Manager, Operations, SQL, DB2, ETL
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Windows 7 Migration Technician

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Windows 7 Migration Technician for a 2 months contract with possible extension opportunity is available now in Fairfax, Virginia.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
We are currently looking to staff a team to provide technical support to migrate a Chantilly, VA client to Windows 7 for supported desktops, laptops, and peripherals. This is a 2 month assignment with possible extensions
  • Perform Data Migration.
  • Data migrated is based on custom file extensions which will be determined by the client and project teams.
  • Capture installed software and hardware configuration of the device
  • Install the Windows 7 image provided by client
  • Configure the specific end-user settings on each new system in accordance with the agreed installation instructions
  • Re-install end user software provided by client.
  • Join device to the domain
  • Re-map network printers
  • Installing approved local peripherals that can be connected via USB and are “auto detected” by the OS
  • At the end of installation, provide 10 minutes end user orientation
  • Ability to work on call after hours as required
  • Able to communicate technical information to both technical and non-technical personnel
 
Requirement or Qualifications:
  • Ability to work independently and take ownership
  • Solid technical and analytical skills required
  • Thorough knowledge of supported Microsoft Windows operating systems
  • Intermediate Experience with Active Directory administration
  • Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
  • Associate's Degree or equivalent experience required
  • A+ Certification recommended
  • 2-4 years or more of related experience preferred
 
Keywords: Windows 7, Data Migration, hardware/ software configuration
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Windows 7 Migration Technician

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
We are currently looking to staff a team to provide technical support to migrate a client based out of Chantilly, VA to Windows 7 for supported desktops, laptops, and peripherals. This is a 2 month assignment with possible extensions.
 
Work involves:
  • Perform Data Migration.
  • Data migrated is based on custom file extensions which will be determined by the client and project teams.
  • Capture installed software and hardware configuration of the device
  • Install the Windows 7 image provided by client
  • Configure the specific end-user settings on each new system in accordance with the agreed installation instructions
  • Re-install end user software provided by client.
  • Join device to the domain
  • Re-map network printers
  • Installing approved local peripherals that can be connected via USB and are “auto detected” by the OS
  • At the end of installation, provide 10 minutes end user orientation
  • Ability to work on call after hours as required
  • Able to communicate technical information to both technical and non-technical personnel
 
QUALIFICATIONS:
  • Ability to work independently and take ownership
  • Solid technical and analytical skills required
  • Thorough knowledge of supported Microsoft Windows operating systems
  • Intermediate Experience with Active Directory administration
  • Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
 
EDUCATION and Work Experience:
  • Associate's Degree or equivalent experience required
  • A+ Certification recommended
  • 2-4 years or more of related experience preferred
Keywords: data migration, support, Active Directory, Windows 7
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Windows 7 Migration Technician

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
 
Job Description:
Technical Support Representative for a 2 month contract opportunity is available now in Chantilly, Virginia.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
  • We are currently looking to staff a team to provide technical support to migrate a Chantilly, VA client to Windows 7 for supported desktops, laptops, and peripherals. This is a 2 month assignment with possible extensions.
 
Requirement or Qualifications:
  • Perform Data Migration.
  • Data migrated is based on custom file extensions which will be determined by the client and project teams.
  • Capture installed software and hardware configuration of the device
  • Install the Windows 7 image provided by client
  • Configure the specific end-user settings on each new system in accordance with the agreed installation instructions
  • Re-install end user software provided by client.
  • Join device to the domain
  • Re-map network printers
  • Installing approved local peripherals that can be connected via USB and are “auto detected” by the OS
  • At the end of installation, provide 10 minutes end user orientation
  • Ability to work on call after hours as required
  • Able to communicate technical information to both technical and non-technical personnel
  • Ability to work independently and take ownership
  • Solid technical and analytical skills required
  • Thorough knowledge of supported Microsoft Windows operating systems
  • Intermediate Experience with Active Directory administration
  • Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
 
EDUCATION and Work Experience:
  • Associate's Degree or equivalent experience required
  • A+ Certification recommended
  • 2-4 years or more of related experience preferred
 
Keywords: A+, Data Migration, Windows 7, Active Directory, Microsoft Office
 
 
How to Apply: 
Online:
Apply online now at www.Brainhunter.com

Thursday 13 March 2014

Application Architect (Java Developer)

There is an immediate opportunities available for open position through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Applications Architect (Java/J2EE Developer) for a 6 month contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
A java developer with experience in developing the front-end UI and integration with backend services with knowledge of HTML, CSS, JavaScript, and JSP. The resource should also possess strong JavaEE. It is also recommended that the resource has experience with portal administration, security and User Experience design.
 
Requirement or Qualifications:
  • Development of integrations from Legacy eServices to Guidewire, including the eStatements and other databases to Technical Content Management system
  • Work with the project team to implementation and configuration of legacy portal with Guidewire
  • Participate in the process of applying patches and/or upgrading
  • Troubleshoot issues and identify the source of the problem
 
MUST HAVE:
  • 5+ experience in analysis, design and development of Enterprise level software using Oracle technologies/J2EE platform
  • Hands on experience with development of Java/J2EE Applications on Weblogic server, Linux, Single Sign On and domain to domain authentication
  • Proven experience with technologies such as SQL, JavaScript, CSS, HTML
  • Strong Object Oriented implementation skills using Java and J2EE (EJB, JDBS, JMS, JSP/Servlets)
  • 5+ Web Services, XML, JDeveloper, LDAP, Databases, Web 2.0
  • Experience in developing the front-end UI and integration with backend services
 
NICE TO HAVE:
  • Experience with portal administration, security and UX design.
 
Other Resource Requirements:
  • Bring your own laptop and mobile. Mobile needs to be provided to CLIENT prior to on-boarding
 
Keywords: Java/J2EE Developer, Guidewire, SQL, JavaScript, CSS, HTML
 
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Jr. QA Analyst

There is an immediate opportunity available for open position through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Quality Analyst for a 5 week contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
QUALIFICATIONS:
 
MUST HAVE:
  • 3 years of QA Experience Testing
  • 3 yrs Manual testing
  • 3 years of experience in HP QC
  • 3 years of experience in outlook
 
NICE TO HAVE
  • Pega
  • TSYS
  • Banking/Financial Industry
 
RESPONSIBILITIES:
  • Review documentation to understand testing requirements.
  • Using System Requirements and System Design Documents, write, maintain and execute automated and manual test cases, test scenarios, and test scripts.
  • Use commercial automated test tools and aid in the creation of custom automated test tools.
  • Execute test cases ensuring accuracy and record test results. Identify and document bugs and communicate them to the team. Work with development team to resolve problems.
  • Assist in the preparation of test result walkthroughs / presentations to the project team and business representatives.
  • Utilize automated testing tools for defect tracking and issue resolution.
  • SKILLS: Performs tasks under supervision to support more senior informatics staff
    University degree or college diploma with previous experience in the IT industry
 
Keywords: PEGA, TSYS, QA, quality analyst. HPQC
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Jr. QA Analyst

There is an immediate opportunity available for open position through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Quality Analyst for a 6 month contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
QUALIFICATIONS:
 
MUST HAVES:
  • Experience of supporting a large volume of workload
  • HPQC
  • SDLC Knowledge
  • Front-end testing experience
  • Online application experience
  • Mobile experience
  • Strong Communication Skills
  • Strong problem solving skills.
  • works well under pressure
  • Self-directed, Self-motivated
 
NICE TO HAVES:
  • Bilingual (written and oral) - writing test cases in French (strongly preferred)
  • Financial Banking experience.
  • Credit Card
 
RESPONSIBILITIES:
  • Review documentation (business requirements, systems requirements, wireframes, content) to understand test scope, data needs, test environments and overall scheduling needs
  • Identify, develop and document test scenarios and test cases with traceability to business requirements
  • Participate in test planning activities (test strategy, estimates, test plan, schedule etc.)
  • Maintain and provide accurate testing status reports during testing phases and maintain documentation of test results according to defined processes / tools (including HP Quality Centre)
  • Participate in post implementation reviews and processes (e.g. lessons learned, post-install application verifications etc.)
  • Preparation of a test result walkthroughs / presentations to the project team and business representatives
    Candidate should have a university degree or college diploma with previous experience in the IT industry
 
Keywords: French, mobile testing, quality analysis
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Risk Management Consultant

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Risk Management Consultant for a 6 Month Contract opportunity is available now in Mississauga, ON
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
The successful candidate will assist management and staff in achieving a high standard of compliance and operational excellence by providing solutions that will enhance both the customer and employee experience. This role will be integral in promoting and proactively improving the control environment within Direct Channels.
 
Responsibilties:
The Risk Lead will assist the technology partners in the interpretation of policy, risk, compliance, fraud prevention and operating procedures. A vital component to the role involves conducting a pre-audit review to identify areas of risk as well as assess overall effectiveness of the controls.

In addition, the Risk Lead will act as a liaison between the technology and Internal Audit to aid in creating solutions to findings and documenting management’s response. Furthermore, the Risk Control Lead will be responsible for providing a broad range of risk/control analysis, reporting and/or support to business partners and acting as a specialist in providing guidance/advice on a range of risk related matters.
  • Support ongoing risk measurement and response activities by acquiring, analyzing and reporting risks, control weaknesses
  • Participate in various Risk Management initiatives and projects
  • Review current DCTS processes and pro-actively make changes comply with TD Policies, regulatory and compliance requirements
  • Ensure that all activities related to application risk management are addressed and goals are achieved
  • Assist in defining Processes (Roughly 14) outlined by “Process Risk & Control Self-Assessment”
  • Assist in Reporting and Tracking
  • Assist in Tracking BCM
  • Work with application teams to develop risk controls and respond to audit findings to ensure risks will be mitigated
  • Conduct pre-audit reviews to identify areas where further control is required and to effectively prepare the business for an audit
  • Create and conduct Self-Assessment Reviews (SAR’s) on a monthly basis to ensure that effective risk controls are in place and adhered to.
  • Assist the management team in creating responses that concisely address the findings
  • Organize/Lead remediation of small findings
  • Support ongoing risk measurement and response activities by acquiring, analyzing and reporting business operational risks, control weaknesses and/or relevant loss data
  • Create and manage policy and procedure documentations
  • Perform activities related to resolution of DC TS audit findings with an expectation of zero overdue findings
  • Ensure the DCTS applications are following the framework for vulnerability scans and findings resolution
  • Maintain a positive working environment with our business and TS partners
  • Ensure the various project artifacts are properly maintained (program status, audit findings, milestones, progress, Risk and Control framework etc.) and stored in the Risk SharePoint Repository
 
Qualifications:
  • 5+ years experience with the following:
  • IT Audit
  • Risk Management
  • PRC Process Risk Control,
  • Vulnerability
  • PCI
  • Compliance and Governance
 
 
NICE TO HAVES:
  • SOX Experience
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Section Manager - Nuclear

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Section Manager - Nuclear for a 12 month contract opportunity is available now in Toronto.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
GENERAL ACCOUNTABILITIES:
  • Provide I&C design engineering and associated project management to clients
  • Assign resources, maintain budgets and schedules associated with assigned I&C projects
  • Prepare bids in answer to clients’ requests for proposals
  • Interface with clients and maintain a client focused culture within the Section
  • Lead a team of I&C designers
  • Manage performance, coach and train staff
  • Provide support to Director Electrical, Instrumentation and Controls

 

 
SPECIFIC ACCOUNTABILITIES:Deliver a comprehensive engineering service including design, problem solving and root cause analysis of plant operating problems. You will be aware of the business aspects associated with investment in the plant assets and be capable of advising clients on the engineering risks and business benefits of alternative options.
  • This Section provides expertise in the following functional areas with the main focus on power generating stations and nuclear and conventional Structures, Systems, Equipment and Components:
  • Design, Installation and Commissioning of all Special and Safety related Systems (e.g. Reactor Control and Regulating Systems, Shutdown Systems, etc.)
    Design, Installation and Commissioning of Balance of plant Instrumentation and Control Systems
  • Design, Installation and Commissioning of Digital Control Systems , including Software Categorizations and Qualifications
  • Preparation of specialized analyses such as Failure Mode and Effect Analyses (FMEA), Instrument Uncertainty Calculations (IUC), System modeling and response simulations, etc.
  • Management of reverse engineering and Third Party dedication activities for obsolete plant equipment
  • Conduct of design modifications and associated engineering tasks using established Engineering Change Control (ECC) processes
 

Requirements and Qualifications:
  • Demonstrated capability to manage a knowledge-based work unit.
  • Excellent problem solving skills.
  • Experience in leading technical projects to successful conclusions.
  • Good understanding of nuclear power plant design and operation.
  • You will be a Professional Engineer
  • Good understanding of Quality Assurance requirements and applicable industry codes and standards.
  • You are innovative, enthusiastic and ready to be part of our dynamic team.
 
Key Words: Design, Engineer, Nuclear, Section Manager, Power Plant
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Wednesday 12 March 2014

Bilingual Call Centre Representative

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Bilingual Call Centre Representative for a 12 month contract opportunity is available now in North York.
 
What makes this Special:
Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants. If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.
 
Role:
Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues, rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.
 
Primary Responsibilities:
  • Responds to customer calls and emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
  • Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.
  • Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
  • Attends team huddles to receive current updates on issues, concerns and promotions.
  • Attends one-on-one meetings to track current progress and identify areas for improvement.
  • Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
  • Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.
  • Ability to work rotating shifts, including weekends and statutory holidays
 
Qualifications
  • Minimum High School Graduation diploma or equivalent level of education.
  • Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
  • Provides routine information to coordinate the assignments and work procedures of others.
  • Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.
  • Draws on a number of known options to solve problems and to develop improvements.
  • Adaptable to set and prioritize work with varying exceptions.
  • Able to work with diverse personalities and styles.
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
  • Computer skills to produce reports, documents and presentations.
  • Knowledge of customer service procedures in a retail call centre environment.
 
Hours:
  • Mon-Fri – 8am to 8pm
  • Sat- 8am to 8pm
  • Holidays – 8am to 8pm Consists of Shift work
  • Rotational Schedules
  • Flexibility is a must
  • Punctuality is critical
 
Key Words: Bilingual, Call Centre, CSR, French
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Bilingual Call Centre Representative

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Bilingual Call Centre Representative for a 12 month contract opportunity is available now in North York.
 
What makes this Special:
Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants. If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.
 
Role:
Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues, rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.
 
Primary Responsibilities:
  • Responds to customer calls and emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
  • Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.
  • Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
  • Attends team huddles to receive current updates on issues, concerns and promotions.
  • Attends one-on-one meetings to track current progress and identify areas for improvement.
  • Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
  • Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.
  • Ability to work rotating shifts, including weekends and statutory holidays
 
Qualifications
  • Minimum High School Graduation diploma or equivalent level of education.
  • Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
  • Provides routine information to coordinate the assignments and work procedures of others.
  • Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.
  • Draws on a number of known options to solve problems and to develop improvements.
  • Adaptable to set and prioritize work with varying exceptions.
  • Able to work with diverse personalities and styles.
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
  • Computer skills to produce reports, documents and presentations.
  • Knowledge of customer service procedures in a retail call centre environment.
 
Hours:
  • Mon-Fri – 8am to 8pm
  • Sat- 8am to 8pm
  • Holidays – 8am to 8pm Consists of Shift work
  • Rotational Schedules
  • Flexibility is a must
  • Punctuality is critical
 
Key Words: Bilingual, Call Centre, CSR, French
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Bilingual Call Centre Representative

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Bilingual Call Centre Representative for a 12 month contract opportunity is available now in North York.
 
What makes this Special:
Our client is a prestigious nationwide Canadian Retail Company is in search of experienced bilingual customer service agents to facilitate state-of-the-art retail customer service and support. This is an opportunity to be part of an energetic and enthusiastic customer service team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants. If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.
 
Role:
Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues, rewards issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.
 
Primary Responsibilities:
  • Responds to customer calls and emails to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
  • Logs of calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.
  • Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
  • Attends team huddles to receive current updates on issues, concerns and promotions.
  • Attends one-on-one meetings to track current progress and identify areas for improvement.
  • Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
  • Maintains a high level of knowledge regarding the reward program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.
  • Ability to work rotating shifts, including weekends and statutory holidays
 
Qualifications
  • Minimum High School Graduation diploma or equivalent level of education.
  • Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
  • Provides routine information to coordinate the assignments and work procedures of others.
  • Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.
  • Draws on a number of known options to solve problems and to develop improvements.
  • Adaptable to set and prioritize work with varying exceptions.
  • Able to work with diverse personalities and styles.
  • Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
  • Computer skills to produce reports, documents and presentations.
  • Knowledge of customer service procedures in a retail call centre environment.
 
Hours:
  • Mon-Fri – 8am to 8pm
  • Sat- 8am to 8pm
  • Holidays – 8am to 8pm Consists of Shift work
  • Rotational Schedules
  • Flexibility is a must
  • Punctuality is critical
 
Key Words: Bilingual, Call Centre, CSR, French
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Data Access Management Team

There are immediate opportunities available for open positions through BRAINHUNTER.
Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.
BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.
 
Job Description:
Data Access Management Team for a 12 months contract opportunity is available now in Markham.
 
What makes this Special:
This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.
 
Role:
  • Administer data access rules for our mainframe environment
  • Administer DB2 access for Db2 environment
  • Manage SDM tickets relating to data access issues
  • Manage cost centre conversions
  • Satisfy queries related to data access forms
 
Requirement or Qualifications:
  • Minimum two years’ experience with ACF2 administration including logonid, access rule, resource rule and source group administration.
  • Strong understanding of privileges on the ACF2 lidrec, including use of scopelists and tso parameters.
  • Strong understanding of the ACF2 UID string and its relation to business groups and ACF2 rule writing.
  • Minimum 2 years’ experience with DB2 RCSecure.
  • Strong verbal and written communication skills.
  • Familiarity with JCL, batch jobs, SDSF, TSO/SPF, QMF, SAS
 
Keywords: ACF2, DB2, TSO
 
How to Apply:
Online:
Apply online now at www.Brainhunter.com

Salesforce Consultant

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
 
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
 
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
 

About the Job
Our client has a requirement for a Salesforce Consultant for a permanent opportunity. The position is located in Toronto.
 
What makes this special:
Our client is a Salesforce.com Platinum Cloud Alliance Partner headquartered in Toronto. Our expert team of Salesforce Consultants and Force.com Developers is one of the fastest growing and largest teams of certified Salesforce professionals in Canada providing professional implementation, integration and training services to salesforce.com’s customers.
We offer rewarding, and fast-paced environment where innovative ideas are encouraged. Here you will be part of a talented and dedicated team with deep expertise in deploying Salesforce CRM and custom Force.com solutions across small to enterprise businesses.
 

Requirements or Qualifications
In this role you will:
  • Own the entire project lifecycle from initiation to closure, adhering to our delivery methodology
  • Report progress to the leadership team on a weekly and as-needed basis, proactively resolving and escalating issues as they arise
  • Monitor and manage a project’s hour allocations, scope, and schedule to ensure projects are delivered on-time and on-budget
  • Provide mentorship and guidance to project team members, ensuring team members are equipped and able to execute project tasks
  • Be a trusted advisor to the client, understanding the client’s end-to-end business and areas for future growth
  • Travel to the client’s site on an as-needed basis
 
Qualified Candidates will have:
Must Haves:
  • 2 to 3+ years experience in a CRM / Salesforce consulting role with Salesforce administration experience and exposure to custom development on Force.com
  • 3 to 5+ years project management experience with packaged CRM software or custom CRM implementations
  • Solid understanding of the Cloud Computing platform and market
  • Ability to articulate the core benefits of Cloud Computing solutions, and understands basic implementation methodologies associated with Cloud solutions
  • Proven track record in client management and issue resolution
 
Nice to haves:
  • Salesforce.com Certifications (Admin, Consultant, and/or Developer)
  • Experience with messaging software (e.g. Google Apps, Exchange, Lotus Notes), or Financial/HR software (e.g. Workday, Peoplesoft, SAP, etc.)
  • PMP Certification
  • Experience with agile development methodology
 
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Salesforce Developer

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
 

About the Job
Our client has a requirement for a Salesforce Developer for a permanent opportunity. The position is located in Toronto.
 
What makes this special:
Our client is a Salesforce.com Platinum Cloud Alliance Partner headquartered in Toronto. Our expert team of Salesforce Consultants and Force.com Developers is one of the fastest growing and largest teams of certified Salesforce professionals in Canada providing professional implementation, integration and training services to salesforce.com’s customers.
We offer rewarding, and fast-paced environment where innovative ideas are encouraged. Here you will be part of a talented and dedicated team with deep expertise in deploying Salesforce CRM and custom Force.com solutions across small to enterprise businesses.
 

Requirements or Qualifications
As a Salesforce Developer, you will be part of a collaborative project team responsible for successfully implementing, customizing and integrating Salesforce with other systems. You will leverage a number of proprietary and standard technologies/tools and will be primarily responsible for development on the Force.com platform.
 
In this role you will:
  • Gather and document business requirements to better understand a client’s business and scope of work and be able to translate business requirements into designs, data models and technical requirements
  • Actively participate in the designing, prototyping, user testing, refinement and end-user training process for implementations
  • Focus on solution design, development and data migration / load activities.
  • Interact directly with clients.
  • Scope, design, develop, test and refine customized Salesforce solutions
  • Undergo a tailored training program
  • Salesforce.com Certifications
  • Have access to tools and training resources that will help you keep current with the technologies and systems that are pertinent to your work
 
Qualified Candidates will have:
Must haves:
  • Post Secondary Education in the following areas is preferred: Computer Science, Computer Engineering, Software Engineering or equivalent training/experience
  • 1-2 years of experience with custom development
  • Solid foundation in object-oriented methodologies, relational databases and data modeling
  • Experience deploying enterprise software systems using industry standard environments including XML, HTTP/HTTPS, Java, Flex, ASP, JavaScript and Web Services (including SOAP, XML, XML Schema, JSON, open APIs and/or REST)
  • Knowledge of enterprise systems including CRM, SFA, and ERP
  • A good understanding of XML, SQL, and enterprise application integration
  • Technical acumen to translate requirements into detailed, modular and extensible designs
  • A customer advocate with excellent listening skills to fully understand customer requirements and pain points
  • Proven presentation and communication skills
  • Strong analytical skills and the ability to meet tight deadlines
  • Ability to work in a fast-paced environment, both independently and in a team
  • Autonomy in the overall development lifecycle (Business Process design, documentation, testing strategy and execution, troubleshooting analysis)
 
Nice to haves:
  • Exposure to Salesforce.com configuration and custom development, knowledge of Salesforce.com platform, Visual force, Apex triggers, Flex, SOQL, Controllers, Triggers, Force.com IDE, Migration Tool (Data Loader, Excel Connector) and Web Services.
  • Experience with enterprise integration tools and extract, transformation and load (ETL) tools (Talend, Scribe, Pervasive, DBsync, etc)
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, CRM Dynamics, etc.)
  • Experience with Agile development methodologies
  • Work experience with a professional consulting organization
  • Salesforce.com Certifications (Admin, Consultant, and/or Developer), specifically DEV401 and DEV501
  • Experience with Accounting Packages (QuickBooks, Microsoft Great Plains)
 
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.